Counter Sales Representative
About The Position
The Counter Sales Representative role is responsible for the safety and well-being of its employees, customers and visitors, in addition to training new hires, customer service and managing day-to-day operations of the branch. This role actively engages with both counter customers and phone customers to fully identify parts, product or service needs, respond to inquiries or questions, and offer timely quality solutions. The representative will drive sales by identifying related products or add on extensions needed and making customers aware of product promotions. They will determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies. The role is comprised of 50% Customer interaction, 30% Operations, 10% Winning Culture, and 10% Back office.
Requirements
- Bilingual - Spanish a plus.
- Outgoing, friendly personality is essential!
- Ability to juggle multiple tasks at once: from selling OEM parts, to writing-up orders, to handling phone inquiries, to warehousing inventory, to keeping good records all while building great relationships with our customers.
- Minimum of 2 years of inside sales, retail or related experience; or equivalent in education and experience.
- Sales and customer service skills
- High school diploma or GED required
Nice To Haves
- Familiarity with construction equipment, construction process and tools
- Passion for, or to learn, the Construction Industry
- Experience at an equipment/auto dealership, Big Box retail or warehouse
- A strong sense of urgency to provide exceptional customer service and satisfaction.
- Excellent customer relationship building skills
- A Can and Will do attitude
- Tenacity and willingness to go the extra mile to get the job done.
Responsibilities
- Actively engages with both counter customers and phone customers to fully identify parts, product or service needs, respond to inquiries or questions, and offer timely quality solutions.
- Drive sales by identifying related products or add on extensions needed and making customers aware of product promotions.
- Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
- Manage day-to-day operations of the branch.
- Train new hires.
- Provide customer service.
- Ensure the safety and well-being of employees, customers, and visitors.
Benefits
- Competitive salary and eligibility for bonus program
- Opportunities for growth
- Health benefits
- 401K with Company match
- Paid time off and holiday pay
- Professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
