Counter Sales Representative

Brady Services•Greenville, NC

9d•Onsite

About The Position

The Counter Sales role is responsible for providing excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. This role is considered an entry-level position. Brady is a leading Trane® independent office, bringing efficient, reliable, and secure building solutions throughout central and eastern North Carolina. They take pride in all they do and in their Associates, offering competitive pay and compensation, benefits, growth opportunities, and more.

Requirements

High school diploma or general education degree (GED) required
Working knowledge of Microsoft Office software and general computer systems
Must be able to work in a fast-paced environment where frequent interruptions may occur
Must possess skills to learn quickly and multi-task on different levels
Must possess great customer service
Ability to pass drug screening
Ability to prove US employment eligibility
Company forklift certification will be required

Responsibilities

Manage the Parts Store front counter, greeting customers upon entry
Maintain store appearance and restock merchandise in showroom
Answers basic customer calls and identifies parts with model number and serial
Order fulfillment of HVAC parts and supplies over the phone and over the counter
Assist customers with part selections, placing orders, payments, order inquiries, and quotes
Receives, prepare and stage customer orders
Loads and unloads shipment of parts, supplies, and equipment
Responds to customer's inquiries, questions, or complaints regarding products or services; escalation as needed
Responsible for warranty administration on all parts
Logs all customer request into provided system
Delivers parts orders to customer locations or job sites (as needed)
Shipping, receiving, and product transfers
Complete training on basic HVAC terminology to be able to demonstrate and discuss with customers
Develop effective customer service skills and learning products
Maintain a safe working environment including PPE (Personal Protective Equipment)
Use of forklift as needed
Ensure compliance with federal, state, and local laws, legal regulations, and recommended best practices
Collaborate with all Associates to uphold the company’s mission and values
Must be able to work overtime/weekends, as required
Other duties may be assigned