Counter Sales Representative - HVAC and Refrigeration experience

Gustave A Larson Company•Fargo, ND

15d•$24 - $28•Onsite

About The Position

We here at the Gustave A Larson Company are looking our next team member to join us as a Counter Sales Representative who has REFRIGERATION knowledge as well as HVAC systems. We are an HVAC/R wholesale distributor throughout the Midwest, Great Plains and Mountain States, including the Dakotas. We thrive on being customer service oriented, being nimble, balancing multiple responsibilities, and developing positive relationships with our teams to work together to get the job done. We need people who are: Customer Focused – we are passionate about serving all of our customers! This includes our dealers, business owners and large HVACR (Heating, Ventilation, Air Conditioning, Refrigeration) companies. We meet customers’ needs by delivering on our promises at the Counter in our locations. We do this by being present and in person with our customers at our location, on the phone, and managing and fulfilling online orders quickly. Proficient in HVAC Product and the HVAC industry - Understanding HVAC residential systems is a must, and that experience is needed to assist in selling the right equipment and recommending the right systems for the jobs our customers have. You are the front lines with the Technician who is installing in the field every day. Excited to Sell – You learn and continually improve on sales skills and product knowledge to maintain competitive advantage in very high paced and competitive environment – this means understanding and growing your product knowledge – we are a technical business and expect a high level of professionalism. Have Attention to Detail - Provide customer service expertise and support to pricing, quoting, credit terms and orders, and doing this consistently – processing sales, credit transactions, and processing warranty paperwork, etc. We also expect a CSR to know the store, stock it, and help keep it clean. You will also assist in the operation of the daily warehouse duties which includes: Operating Forklifts (sit down, Reach Trucks, Order Pickers, etc), pulling product for Will Calls, organizing truck loads to their proper locations when trucks are received, using RF scanning technology for locating/picking product, and stocking small parts as needed. Positive Attitude, Stellar Attendance Record – We work as a team and that means we show up as a team each day, on-time. We don’t have patience for excuses or poor attendance. If you are consistent and reliable you are a valued member of our team Like a great work schedule – We are consistently a M – F schedule, holidays and weekends off We operate with these three ideas in mind: Team Spirit – Above all, we operate in a team environment and therefore holding a true team spirit of cooperation and problem solving is a must. We coordinate our sales efforts with our warehouse, counter sales, and inside sales teams. Sense of Urgency – our customers come first, both internal and external. That’s part of the team spirit, to operate and react quickly. We are proactive and self-motivated. We learn & understand the entire business - part of our training program involves learning and understanding from the beginning how our business operates - you will spend time initially learning the warehouse, counter, product knowledge and quoting so you have a solid foundation in your role.

Requirements

High school diploma or equivalent required.
Counter Sales Representative or customer service experience, with strong verbal and written communication skills.
Minimum 2 years of HVACR field experience, and/or degree/certification in HVACR is strongly preferred.
Refrigeration experience of at least two years is also required.
Combination of education and related experience will also be considered.
Good command of Microsoft Office applications.
Enthusiastic, energetic, creative, customer-focused professional.
Thrives in a fast-paced environment and provides accuracy and timeliness.
Ability to lift up to 50 lbs.
Individual must be flexible with changes in work schedule.
Must be skilled in verbal and written communication and have sufficient education to read, write, speak and understand English.
Must have basic math skills and able to perform or learn the requirements of the job within the assigned learning period.
Required to accept and follow all safety rules and policies, including the use of all mandated safety protective equipment.
Individual must agree to take pre-employment drug test and background check and comply with all Company policies and procedures.

Nice To Haves

HVAC residential systems understanding is a must.
HVACR (Heating, Ventilation, Air Conditioning, Refrigeration) companies knowledge.

Responsibilities

Deliver on promises at the Counter in our locations.
Be present and in person with customers at our location, on the phone, and managing and fulfilling online orders quickly.
Assist in selling the right equipment and recommending the right systems for customer jobs.
Learn and continually improve on sales skills and product knowledge.
Provide customer service expertise and support to pricing, quoting, credit terms and orders.
Process sales, credit transactions, and warranty paperwork.
Know the store, stock it, and help keep it clean.
Assist in the operation of the daily warehouse duties.
Operate Forklifts (sit down, Reach Trucks, Order Pickers, etc).
Pull product for Will Calls.
Organize truck loads to their proper locations when trucks are received.
Use RF scanning technology for locating/picking product.
Stock small parts as needed.
Coordinate sales efforts with warehouse, counter sales, and inside sales teams.
Operate and react quickly to customer needs.
Learn the warehouse, counter, product knowledge and quoting.