Counter Sales Representative

FERGUSON • Caledonia, MI

3d • Onsite

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to join their team. This role is more than assisting with transactions—it’s about being a trusted advisor to plumbing and HVAC contractor customers. The associate will leverage product expertise and problem-solving skills to help customers make informed purchasing decisions that support their business needs while aligning with the company’s sales strategy. The ideal candidate is passionate about building relationships, driving sales, and delivering exceptional service. Ferguson is a Fortune 500 company with approximately 36,000 associates across 1,700 locations, providing best-in-class products, service and capabilities across various industries.

Requirements

• 0–3 years of experience in customer service or sales
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.
• Pre-employment drug and background screening required

Nice To Haves

• Prior experience in plumbing/HVAC or related industry preferred.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees