Counter Sales Representative
About The Position
Bumper to Bumper is seeking an energetic, customer-focused, self-starter for a Counter Sales Representative position in Dartmouth, NS. The successful candidate will have experience in the automotive aftermarket parts industry. This role involves greeting customers, selling a diversified line of automotive products via various channels, providing high-level customer service, handling transactions (sales, returns, defectives), ensuring accurate order fulfillment, and operating the store's point of sale system (PartsWatch) and catalogues. Additionally, the representative will assist with merchandising, maintain store appearance standards, coordinate product presentation, manage inventory, and adhere to all operating procedures. The position also includes supporting warehouse functions and product delivery/pickup as needed. Bumper to Bumper, Uni-Select’s flagship brand, is a network of auto parts stores and repair shops committed to providing quality parts, tools, and services, with an extensive inventory and a focus on the 'right to repair' and fighting obsolescence.
Requirements
- Energetic, customer focused, self-starter
- Experience in the automotive aftermarket parts industry
- Automotive Parts experience in the automotive aftermarket (Jobber) parts industry (min 1 year)
Responsibilities
- Greet all customers (in person or over the phone) with a positive, engaging and welcoming attitude
- Sell and support a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands and eCommerce channels whenever possible
- Delivering a high level of customer service and support promotions and upselling opportunities
- Handle customer transactions including sales, returns, and defectives in a timely manner
- Ensure customers’ parts orders are accurately filled and delivered in a timely and efficient manner
- Reconcile their transaction history and drawer at the conclusion of each shift
- Operate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders
- Assist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with team members in the execution of plan-o-grams, overall product presentation, inventory management, signage, and various product initiatives to enhance the customer experience and maximize inventory turns
- Follow all policies and standard operating procedures related to cash, credit, check, refund, and return policies
- Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
- Contribute proactively to improvements in branch sales and profitability
- Adhere to inventory control programs, in-stock standards and all operating procedures
- Effectively communicate with all store and support center team members, management, and customers
- Carry out other store support-related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required
- Maintain the “Never Say No” attitude/mantra and be the Ambassador for the Bumper to Bumper Brand
- Assist other team members when required
Benefits
- A competitive salary
- Comprehensive benefits and employee assistance program accessible
- A generous employer contribution to the pension plan
- Complete insurance coverage
- Employee discounts on automotive products
- Career development opportunities
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
