Counter Sales/Parts Associate

QC Supply•Batesburg-Leesville, SC

2d•Onsite

About The Position

This is a full-time position at QC Supply in Batesburg-Leesville, SC. The role involves providing excellent customer service and sales support, managing showroom interactions, and assisting with picking, packing, and shipping orders. The associate will be responsible for ensuring order accuracy and timely delivery, and will handle customer interactions both in-store and over the phone. The position requires strong computer, organizational, and communication skills, with a high attention to detail. The company is a nationwide distributor and eCommerce platform founded in 1982, with a mission to support the future of farming.

Requirements

Strong computer skills.
Strong organizational skills.
Strong written communication skills.
High attention to detail.
High School Diploma or Equivalent.
Ability to read and understand English.
Ability to function in a fast-paced customer driven environment.
Ability to lift up to 50 pounds unassisted.
Ability to identify and resolve problems in a timely manner.
Responds promptly to customer needs.
Ability to multitask, prioritize and manage time effectively.
Familiar with Microsoft Office products.
Seeks advice and guidance on non-routine or problem areas from others.
Speaks clearly and persuasively in positive or negative situations.
Balances team and individual responsibilities.
Treats people with respect; Upholds organizational values.
Follows policies and procedures.
Observes safety and security procedures.
Adapts to changes in the work environment.
Ability to work a minimum of 40 hours a week with occasional overtime.

Nice To Haves

Knowledge in the agriculture industry.
Knowledge of parts and equipment used.
Previous customer service experience is strongly preferred.
Willingness to continually upgrade industry, parts and equipment knowledge.

Responsibilities

Greeting and assisting customers in the showroom.
Picking, packing, and shipping orders accurately and on time.
Engaging with customers in-store and over the phone to provide outstanding customer service and sales support.
Ensuring smooth operations from product arrival to final billing.
Recommending the best parts and equipment to customers.
Educating customers on new products and promotions.
Operating office equipment and handling payment transactions.
Utilizing computer operating systems efficiently.
Assisting with inventory management, including shelving products and performing cycle counts.
Maintaining adequate inventory levels.
Working with the warehouse to account for all materials entering or leaving.
Keeping the parts counter and showroom neat and clean.
Performing daily tasks as assigned.