Counter Sales Associate

Wallace Supply LLC•Alexandria, VA

1d•Onsite

About The Position

Contributes to branch sales growth and profitability by providing prompt, friendly and professional service to Johnstone customers in-person, over the phone and by electronic communications. This position has no formal supervisory responsibilities.

Requirements

High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.
Ability to provide consistent, professional customer service.
Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.
Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems that will often require attention to detail.
Demonstrated understanding and application of effective sales strategies and techniques.
Skill in building long-term customer relationships.
Ability to maintain a positive, courteous, and friendly demeanor.
General knowledge of HVAC/R products, concepts and the industry as a whole.
Skill in proactively communicating (both verbal and written) to establish mutual respect and understanding.
Math skills, including the ability to: add, subtract, multiply, divide; and calculate margins, discounts and percentages.
Skill in using point-of-sale computer systems to locate information and process transactions.
Skill in using web-based tools to research products and information.
Ability to work productively in teams with a wide range of people.
Ability to work independently with minimal direction.
Ability to follow written instructions and documented procedures.
Keeps the company’s best interest in mind when considering or addressing issues.
Dedication to attending work and work-related functions prepared and on time.
Maintains a professional personal appearance.
Strives for continuous self-improvement and for improvement of the business with respect to sales and service quality.

Nice To Haves

2 years of experience as a Sales Associate in the HVAC/R or similar industry.

Responsibilities

Answers incoming telephone calls and emails and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
Assists customers with the use of Johnstone Supply e-commerce and mobile application questions.
Researches and sources products for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts.
Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
Develops good working relationships and rapport with customers. Greets regular customers by name.
Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
Follows company pricing and credit guidelines.
Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.
Educates customers/prospects regarding the variety of products available for sale and the benefits of shopping at Johnstone Supply.
Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
Uncovers and communicates sales lead information to outside sales staff and management.
Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.
Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge from experienced staff members and factory representatives.
Assists in receiving, shipping and general warehouse duties.
Is organized and orderly, and capable of maintaining appropriate records.
Completes all transactions and necessary paperwork accurately and in a timely manner.
May represent Johnstone Supply at trade associations, events, and local chapters.
Maintains the strictest confidentiality on all corporate matters including, but not limited to: marketing strategies, operational structures, pricing and all subjects that may have an adverse effect on the company in the marketplace if they were made known outside the company.