Counter Parts Sales Representative

FleetPride•Bemidji, MN

2d•Onsite

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Counter Parts Sales Representative will provide service to customers by phone or in person through sales of heavy-duty parts, ensuring customer needs are met and parts are available to generate profit for FleetPride. This role involves assisting customers in determining and obtaining heavy-duty parts, suggesting related sales, locating parts from warehouses, determining sales prices, handling warranties, processing charge sales and credits, special ordering parts, and maintaining confidentiality of pricing. The representative is also responsible for answering product questions, providing catalogs, and maintaining a clean and organized counter parts area that encourages sales. FleetPride is headquartered in Irving, TX, and operates a sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers, employing over 5,500 experts.

Requirements

High School Diploma (or GED or High School Equivalence Certificate)
Intermediate knowledge level of Windows XP (excel, word and outlook)
Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
Communicating: Conveying information to others in an effective manner.
Time management: Managing one’s time and the time of others.
Persuasion: Persuading others to change their minds or behavior.
Service orientation: Actively looking for ways to help people.
Minimum of 2 years’ experience in sales

Nice To Haves

Sales of heavy-duty automotive parts preferred.

Responsibilities

Help determine and obtain heavy duty parts for customers as requested by phone or in person.
Suggest sale of related parts for full service.
Locate and obtain ordered part for customer from central warehouse or branch.
Determine sales price for customers for each sale in accordance with company procedure.
Handle warranty or defective parts for customers in accordance with company procedure.
Write up approved charge sale in accordance with company procedure.
Special order parts on an emergency basis when necessary and appropriate.
Process approved credits for customer when merchandise is returned.
Maintain confidentiality of pricing lists and structures as required by company procedure.
Answer customers’ questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
Ensure that counter parts area is clean and in order.
Ensure that display areas encourage sales.