Counter Parts Sales Representative
FleetPride•Riviera Beach, FL
•Onsite
About The Position
Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride.
Requirements
- High School Diploma (or GED or High School Equivalence Certificate
- Intermediate knowledge level of Windows XP (excel, word and outlook)
- Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
- Communicating: Conveying information to others in an effective manner.
- Time management: Managing one’s time and the time of others.
- Persuasion: Persuading others to change their minds or behavior.
- Service orientation: Actively looking for ways to help people.
- Minimum of 2 years’ experience in sales; sales of heavy-duty automotive parts preferred.
Responsibilities
- Help determine and obtain heavy duty parts for customers as requested by phone or in person.
- Suggest sale of related parts for full service.
- Locate and obtain ordered part for customer from central warehouse or branch.
- Determine sales price for customers for each sale in accordance with company procedure.
- Handle warranty or defective parts for customers in accordance with company procedure.
- Write up approved charge sale in accordance with company procedure.
- Special order parts on an emergency basis when necessary and appropriate.
- Process approved credits for customer when merchandise is returned.
- Maintain confidentiality of pricing lists and structures as required by company procedure.
- Answer customers’ questions about products, prices, availability, and product features.
- Provide customers with current product catalogs.
- Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
- Ensure that counter parts area is clean and in order.
- Ensure that display areas encourage sales.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
