Counter Backup Driver

Heritage Landscape Supply Group•Orlando, FL

20h•Onsite

About The Position

Heritage Landscape supply is seeking a full-time Counter Sales w/Backup Driver duties. This role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. This full-time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication.

Requirements

Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
Proficiency in basic computer operations and internet navigation.
Experience or familiarity with point-of-sale systems and order entry procedures.
Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis.
A high school diploma or equivalent of experience and education.

Nice To Haves

Bilingual proficiency in English and Spanish preferred, not mandatory.
Forklift operation experience is a plus.

Responsibilities

Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
Covers Back-up Driver responsibilities in a non-regulated truck.
Ability to work in varied conditions, including warehouses and outdoor environments.
Willingness and ability to work overtime as needed during the peak season.
Capability to pass a pre-employment drug test, driving and background screening.