Counter Attendant

Seaport Entertainment Group

1d • $17 - $17

About The Position

Seaport Entertainment Group is seeking a Sales Associate/Barista for Sadie’s Bakery, a pop-up neighborhood bakery in the Seaport. The bakery offers breads, pastries, cakes, and crafted coffee beverages. Reporting to the General Manager, the associate/barista provides a welcoming guest experience by explaining menu items, taking and processing orders, preparing and serving coffee, beverages, pastries, and other food items, handling payments, and keeping the workspace clean, organized, and stocked.

The role requires at least one year of barista experience in a fast-paced environment and the ability to work a flexible schedule, including days, evenings, weekends, and holidays. The position pays $16.50–$17 per hour plus tips. Benefits may vary based on employment type and status.

Requirements

• At least one year of barista experience in a fast-paced environment.
• Knowledge of coffee, tea, beverage preparation, bakery products, and guest-facing product presentation.
• Strong communication, interpersonal, teamwork, and guest-service skills.
• Ability to multitask, manage time, and work efficiently under pressure in a high-volume environment while maintaining accuracy and product quality.
• Proficiency with POS systems, cash-handling procedures, and simple mathematical calculations.
• Basic knowledge of food handling, preparation, cleaning, sanitation, allergen awareness, and FIFO.
• Ability to follow recipes, production directions, safety procedures, and quality standards.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
• Ability to perform essential job functions consistently, safely, and successfully in accordance with applicable ADA, FMLA, and other federal, state, and local standards.
• Ability to regularly lift and carry items weighing 10–30 pounds and up to 50 pounds on a regular or occasional basis.
• Ability to stand for long periods.

Nice To Haves

• Experience using a manual espresso machine.
• Previous bakery, café, retail food, or quick-service restaurant experience.
• Food Handling License.

Responsibilities

• Greet guests, explain bakery and café offerings, provide product details, and assist with menu selections.
• Accurately take orders and enter preferences, modifications, allergens, and special requests into the POS system.
• Prepare and serve coffee, espresso, tea, and other café beverages according to recipes, quality standards, and presentation guidelines.
• Calibrate the espresso machine, monitor extraction quality, and adjust settings to maintain consistent beverage standards.
• Steam and texture milk, accommodate approved dairy alternatives, and finish drinks to presentation standards.
• Clean and maintain espresso machines, brewers, and bar tools, and report equipment issues.
• Prepare, package, and present bakery, pastry, grab-and-go, and other food items according to standards.
• Set up service stations, replenish displays and counter supplies, separate allergens, date products, and follow FIFO standards.
• Coordinate with culinary, kitchen, and support teams to fulfill orders and maintain product and supply levels.
• Process cash and electronic payments, provide change and receipts, verify bill authenticity, and complete cash drops according to procedures.
• Maintain clean and organized counters, equipment, displays, and service areas while following food-safety, sanitation, handwashing, hygiene, and allergen-control standards.
• Address guest questions or concerns positively and escalate issues when appropriate.
• Perform other duties as assigned or required by business needs.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match contributions
• Life insurance coverage
• Generous paid time off policy
• Free family meal
• 50% employee discount at company businesses
• Employee referral bonus program
• Growth opportunities, including mentorship, collaboration, resources, and paths to advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed