Count Team Member II - Cage Operations

Hard Rock Hotel & Casino Ottawa•Cincinnati, OH

2d•Onsite

About The Position

At Hard Rock, we are a diverse group of team members who possess a friendly disposition, attention to detail, and an unwavering dedication to superior guest service. Hard Rock is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset. Reporting directly to the Count Room Supervisor, the Count Room Lead serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation, and open communication. Responsible for the loading, replenishment, and simple maintenance of all ticket redemption kiosks. Loads appropriate drop boxes into transportation carts and stores the remaining boxes. Wraps coin, verifies totals, and transfers to the cashier department. Prepares count documentation, verifies count accuracy, and transfers funds to the cashier department. Scans count documents for audit purposes.

Requirements

Previous experience in performing detailed work preferred.
Literate and fluent in basic English.
Excellent Math Skills.
Must possess general business and accounting knowledge and strong numeric aptitude required.
Excellent written/verbal communication, interpersonal and organizational skills are required.
Must be willing to work a flexible schedule to include nights, weekends and holidays.
Basic computer skills and ability to operate a ten-key adding machine.
Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be twenty one (21) years of age.
Knowledge of Cashiering or banking operations.
Knowledge of The Gaming/Lottery industry, including principles and practices of a capital and operations budget.
Knowledge of Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
Financial and budgeting control skills.
10-Key calculator.
Ability to communicate effectively with coworkers and management.
Ability to identify different denominations of vouchers and currency and quickly count and stock vouchers and currency.
Ability to communicate effectively with coworkers and management.
Ability to count and separate varying denominations of vouchers and currency.
Ability to be flexible to work varying shifts and time schedules as needed.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Ability to interpret and explain policies and procedures.
Ability to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.

Responsibilities

Sorts, counts, and records contents of table game drop boxes, bill changers, and currency drop boxes, according to set procedures.
Compares information contained in drop boxes to data stored on computer terminal.
Performs currency drop according to procedures.
Counts and records table games and slot drops according to procedures.
Transfers drop boxes to count room.
Makes minor repairs and maintenance of count room equipment.
Maintains upkeep of count room.
Notifies count room supervisor or manager of malfunctioning equipment.
Acts as a role model and presents oneself as a credit to Hard Rock and encourages others to do the same.
Performs all related duties as assigned.
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
Completes all paperwork accurately and delivers it to the appropriate department in a timely manner.
Is responsible for the loading of coin/currency and count of dropped funds for all the casino floor ticket redemption kiosks.
Counts Slot Operations Blind Drops.
Maintains Count Room in a clean and orderly fashion.
Follows safety and security guidelines and adheres to department procedures.
Performs emergency drops of bill validators.
Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation, and open communication.
Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
Ensures that team members clearly understand and are held accountable for their performance expectations.
Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes, and program effectiveness and value.
Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.
Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
Recommends and implements change to improve overall team member and guest satisfaction.