Count Room Representative

Harrah's Northern California•Ione, CA

2d•Onsite

About The Position

Responsible for dropping and counting the money that is pulled off the casino floor and other revenue sources. This role involves collecting and counting revenue from various drop sources, sorting and organizing currency, coin, coupons, and chips, and reconciling counted funds. The representative will also be responsible for operating currency counters, strapping money bundles, entering count information into PC applications, and ensuring the accuracy of all financial documents. Additionally, the role requires excellent guest service skills when interacting with patrons during drops, accounting for all count room keys, and maintaining a clean and orderly work environment. The position may also involve performing duties of hard count and soft count team members as needed, and coordinating drop and count schedules.

Requirements

Required high school diploma or equivalent.
Must be at least 21 years of age.
Ability to read, write, speak and understand English.

Nice To Haves

Adding machine skills.
Computer terminal operation skills.
Currency counting machine skills.
Basic mechanical (repair) ability.
Prior supervisory experience.
Prior count room or money handling experience (casino or bank).

Responsibilities

Collects and counts revenue from various drop sources per MIC and departmental guidelines.
Counts, sorts and organizes all currency, coin, coupons, chips and paperwork from the drop containers.
Retrieves drop boxes from the storage area and appropriately stores all boxes and carts.
Loads currency counters, utilizes the counter interface, and collects, sorts and reconciles counted funds.
Straps and hand-stamps money bundles.
Totals all cash, coin, chips, coupons, other monies, and reconciles documents by shift and by day/date.
Enters count information into various PC based applications.
Prints, signs all reconciling documents and verifies their accuracy.
Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor.
Uses excellent guest service skills to assure the guest’s satisfaction when a slot machine is being played at the time of bill validator drop.
Accounts for all count room keys and ensures compliance with MIC requirements.
Sorts, counts, rolls coin and delivers to the cashier department.
Completes all paperwork accurately and delivers it to the appropriate department in a timely manner, including scanning of all relevant documentation.
Responsible for the loading of coin/currency and count of dropped funds for all the casino floor ticket redemption kiosks.
Coordinates drop and count schedules.
Communicates currency counter maintenance requests to vendor technicians and IT service requests.
Utilizes a pager to answer service requests from other departments as well as initiate and respond to internal communications with other count room employees.
Maintains count room in a clean and orderly fashion.
Monitors supply levels and requests supply orders.
Performs the job duties of hard count and soft count team members as needed.
Perform other duties as assigned traditionally performed by a Count Room Representative.