Count Room Assistant Shift Manager

Hollywood Gaming at Mahoning Valley Race Course • Youngstown, OH

9h • Onsite

About The Position

Assists in hiring and training, and responsible for motivating staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives. This role involves counting and verifying various financial drops, preparing necessary documentation, and managing currency handling processes. The position also includes supervising work schedules, ensuring efficient equipment use, and maintaining strict confidentiality. The job description is not exhaustive, and team members may be assigned additional duties as needed. Hollywood Gaming at Mahoning Valley Race Course reserves the right to modify job duties with appropriate notification.

Requirements

• Ability to perform each essential duty satisfactorily.
• Manages difficult or emotional guest situations; Responds promptly to guest needs.
• Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Must be proficient in Microsoft applications.
• Balances team and individual responsibilities.
• Exhibits objectivity and openness to others' views.
• Contributes to building a positive team spirit.
• Puts success of team above own interests.
• Able to build morale and group commitments to goals and objectives.
• Supports everyone's efforts to succeed.
• Individual must be able to work in an enclosed/secured area, have good ethics and good attendance record.
• Previous experience handling large amounts of money.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to perform these operations using units of America money and weight measurement, volume and distance.
• Possess ability to operate an adding machine and have basic computer skills.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.
• Regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• Frequently required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Team Members must be drug free.

Nice To Haves

• Bachelor’s degree from an accredited four-year college or university is preferred; or equivalent combination of education and experience.

Responsibilities

• Assists in hiring and training staff.
• Motivates staff on assigned shift.
• Counts and verifies all drop boxes, VLT Bill Validator, and Food and Beverage drops.
• Prepares appropriate paperwork and makes necessary computer entries.
• Responsible for collecting VLT drop and bill validator drop.
• Performs VLT weighing and coin wrapping process.
• Transports wrapped and counted coin to vault.
• Prepares booth and main bank buys.
• Tests all scales at booth and in the hard count room daily.
• Prepares the monthly drop schedule submitted to the Gaming Control Board and works with relative areas to define drop routes and subsequent changes.
• Supervises work schedules and helps ensure adherence to the same for all count room members.
• Helps ensure completion of scheduled tasks.
• Helps ensures efficient use of currency counting equipment and ensures that daily maintenance requirements are completed.
• Reports problems to Manager for recommendations and participates in improvement as appropriate.
• Maintains strict confidentiality in all departmental and company matters.
• Helps with staff development and training programs.
• Assists with rewards and recognition program to maximize employee engagement.
• Helps determine recommendation for staffing including interviewing and hiring and scheduling planning, assigning, and directing work to meet business needs.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree