Count Room Assistant Shift Manager

Hollywood Casino at Toledo•Toledo, OH

1d•Onsite

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Requirements

Associate’s degree (A.A.) or Bachelor's degree (B. A.).
Two years minimum experience in count operations or similar functions.
Ability to communicate with internal and/or external guests.
Ability to read and comprehend company policy and procedures manuals, as well as departmental correspondence.
Ability to effectively present information in one-on-one and small group situations to guest and Cast Members.
Ability to write correspondence such as memorandums, procedures and departmental incident reports.
Ability to read, to write, to comprehend and speak English.
Ability to understand and perform duties in accordance with: Departmental, property and company policies and standards, State Gaming Board requirements, Sarbanes-Oxley, Internal Controls
Ability to stand for extended periods of time.

Responsibilities

Assists in supervising and managing staff in the Count Room.
Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.
Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Maintains daily drop schedule and responsible for the approval process of the drop schedule.
Ensure soft currency is accounted for and recorded in accordance with company policies and procedures.
Manually counts large amounts of currency.
Reviews and compiles reports generated by Soft Count.
Ensures company assets are properly accounted for and secured.
Accounts for all table games documentation.
Oversees the maintenance of machinery used in count room operations.
Ability to function with secured access for ingress/egress to count room.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.