Count Attendant

This•Williamsburg, VA

6h•Onsite

About The Position

This is a part-time opportunity. The Count Attendant is responsible for assisting in floor duties, operating Money Room equipment, and efficiently and accurately collecting and counting money. They will also assist with transferring money to the safe area, maintaining the cleanliness of the Money Room, and handling trolleys and equipment with care. The role involves ensuring all cash drop boxes and voucher cassettes are collected and counted according to procedures, and being accountable for all keys issued. The Count Attendant must report any equipment malfunctions and provide excellent service to internal guests, maintaining professionalism and positive working relationships. They will also assist with training new team members and maintaining appearance standards, while informing management of any irregularities. The ability to remain calm and helpful in high-stress, fast-paced situations is essential.

Requirements

Must be 21 years of age or older with a high school diploma or general education degree (GED).
Previous experience working in high volume, fast-paced Money Room environment preferred.
Must pass all required pre-screening and background checks.
Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
Must be able to obtain and maintain a valid Kentucky gaming/racing license.

Nice To Haves

Previous experience working in high volume, fast-paced Money Room environment

Responsibilities

Consistently communicates operational information with the Count Team Supervisor, other departmental staff, other supervisors, and managers.
Assists in floor duties when needed and has a thorough knowledge of Money Room equipment operations.
Completes the collection and count efficiently and accurately.
Assists with transferring money to the safe area.
Ensures the Money Room is clean before leaving.
Handles all trolleys and equipment used during the collection and counting process with care.
Ensures all cash drop boxes and voucher cassettes are collected and counted according to the correct operational procedures.
Responsible and accountable for all keys issued while on duty.
Reports any equipment malfunctions for further maintenance.
Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
Maintains professionalism and a friendly and approachable demeanor throughout the workday.
Assists with training/mentoring of new Team Members as requested.
Maintains all appearance standards in accordance with established uniform and appearance guidelines.
Informs manager on duty of any irregularities and unusual situations when they occur.
Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.