Count Attendant

The Mint Gaming Hall•Franklin, TN

1d•Onsite

About The Position

The Count Attendant is responsible for assisting in the collection and counting of money, ensuring accuracy and efficiency. This role involves communicating operational information, handling equipment with care, and providing excellent service to internal guests. The Count Attendant must maintain professionalism, adhere to appearance standards, and report any irregularities. This position is part of a fast-paced environment and requires a friendly, calm, and helpful demeanor.

Requirements

Must be 18 years of age or older with a high school diploma or general education degree (GED).
Must pass all required pre-screening and background checks.
Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
Must be able to obtain and maintain a valid Kentucky gaming/racing license.

Responsibilities

Consistently communicates operational information with the Count Team Supervisor, other departmental staff, other supervisors, and managers.
Assists in floor duties when needed and has a thorough knowledge of Money Room equipment operations.
Completes the collection and count efficiently and accurately.
Assists with transferring money to the safe area.
Ensures the Money Room is clean before leaving.
Handles all trolleys and equipment used during the collection and counting process with care.
Ensures all cash drop boxes and voucher cassettes are collected and counted according to the correct operational procedures.
Responsible and accountable for all keys issued while on duty.
Reports any equipment malfunctions for further maintenance.
Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
Maintains professionalism and a friendly and approachable demeanor throughout the workday.
Assists with training/mentoring of new Team Members as requested.
Maintains all appearance standards in accordance with established uniform and appearance guidelines.
Informs manager on duty of any irregularities and unusual situations when they occur.
Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.