Counselor II / 3rd Shift / 988 Call Center (Charleston)
About The Position
Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Counselor who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply. This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Charleston Dorchester Center for Mental Health, 2125 Charlie Hall Blvd, Charleston, SC 29414. Under close supervision of the Team Leader, the Counselor will answer incoming crisis calls and provide telephonic crisis intervention services to include text, chat, screening and consultation in a culturally competent manner of the 988 Suicide Lifeline.
Requirements
- A bachelor's degree in guidance, counseling, or the social sciences and professional experience in human services or social services programs.
- Working knowledge of Mental Health legal principles and practices.
- Experience working, and/or education in the mental health field.
- Good listening skills and the ability to screen, assess and consult with callers.
- Working knowledge of basic health and welfare services provided by other agencies in the community.
- Able to remain calm in crisis.
- Good writing skills.
- Able to multi-task.
- Able to work after hours to fill in when staff are out.
- Able to travel for training purposes.
- Have a serviceable vehicle to use for business and will be reimbursed according to applicable state policies and procedures.
Nice To Haves
- Experience in the crisis continuum of care a plus.
- Bilingual abilities in English and Spanish (or another language) are a plus.
Responsibilities
- Provide a quality response in a culturally competent manner to callers of the 988 Lifeline.
- Identify concerns with mental illness, developmental disabilities, and/or substance use and refers to the appropriate resources.
- Utilize assessment information and community resources to provide information and/or linkage and referral to services.
- Knowledgeable of and accountable for documentation expectations.
- Demonstrate recognition of the importance of collaboration and teamwork within the Center and the community.
- Operate in an efficient and organized manner.
- Retain overall responsibility for meeting Quality Assurance standards.
- Comply with all OMH/CDMHC policies and protocols, applicable Quality Assurance, Corporate Compliance, Cultural Competence, and CARF policies, procedures and regulations and all Federal and State laws as well as attend all trainings classified as mandatory by Federal and State regulations.
Benefits
- Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- S.C. Deferred Compensation Program available
- Retirement benefit choices
- State Retirement Plan (SCRS)
- State Optional Retirement Program (State ORP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
