Counselor II / Mobile Crisis Call Center (Charleston)

State of South Carolina • Charleston County, SC

3d • Onsite

About The Position

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Charleston Dorchester Mental Health Center, 2125 Charlie Hall Blvd, Charleston, SC 29414. Under limited supervision of the team leader, you will exercise independent judgment and discretion to answering incoming crisis calls and provide telephonic crisis intervention services, screening and consultation in a culturally competent manner. You will also be of support to other call takers during the assigned shift.

Requirements

• A bachelor's degree in guidance, counseling, or the social sciences and professional experience in human services or social services programs.
• Must be able to lift up to 20 lbs.
• The employee is required to have a serviceable personal vehicle and a valid SC driver's license.

Nice To Haves

• A bachelor's or master's degree from an accredited program, university, or college in psychology, social work, counseling, marriage and family counseling, or other behavioral discipline deemed equivalent by SCOMH.
• Working knowledge of mental health principles and practices.
• Experience working and/or education in the mental health field.
• Good listening skills, good writing skills, and the ability to multitask.
• Working knowledge of basic health and welfare services provided by other agencies in the community.
• Be able to screen, assess and consult with callers.
• Experience in the crisis continuum of care a plus.

Responsibilities

• Screen, assess, triage, and provide telephonic crisis intervention/de-escalation to individuals in crisis.
• Identify concerns with mental illness, developmental disabilities, and/or substance use and refer to the appropriate resource.
• Utilize assessment information and community resources to provide information and/or linkage and referral to services.
• Patch call to appropriate clinical staff in a timely manner based on geographic location and patient needs.
• Complete appropriate documentation in accordance with established policy, procedure, and QA guidelines of the agency.
• Shift leader for call center.
• Assist with guiding new and existing staff during assigned shifts.
• Troubleshoots issues/problem solves solutions to team issues.
• Provide guidance and resources to staff during shift.
• Act as a support to staff during shifts.
• Participate in assessment/community response staff meetings, individual supervision PRN, and daily call review.
• Comply with all applicable CDMHC/OMH policy, quality assurance, corporate compliance, and cultural competence policies, procedures, and regulations and all Federal and State laws as well as attend all training classified as mandatory by Federal and State regulations.
• Engage in additional trainings to maintain professional development.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available
• Retirement benefit choices
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level