Part-time Counseling Program Assistant

Outreach•Carol Stream, IL

1d•Onsite

About The Position

Outreach is a Christian community service organization providing counseling, case management, youth development, older adult service, and community development. For 50 years, Outreach has changed the lives of thousands of individuals, children, youth, and families in DuPage County, IL, and we are seeking to hire a diverse staff of highly competent professional employees to pursue Outreach's mission to restore hope and provide opportunities for people to become all that God intends them to be. Outreach is hiring a Part-time Counseling Program Assistant within Outreach Counseling Center – Carol Stream to oversee the front desk and assist with related administrative duties. This location houses two clinical programs, both Outreach Counseling Center Carol Stream and Outreach Assessment Clinic.

Requirements

HS Diploma or BA/BS Degree in healthcare administration, business, or a related field.
At least 1-2 years of experience in healthcare administration, ideally within a behavioral health or mental health setting.
Professional presentation and strong client-care skills.
Strong communication skills, excellent problem-solving, organizational, and time management abilities.
Ability to take initiative and contribute to a positive team and office environment.
Previous experience working in team environments, with a strong understanding of healthcare billing, coding, HIPAA regulations, and compliance requirements.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
A commitment to Outreach’s Statement of Mission and Faith is required.

Nice To Haves

Ability to speak Spanish is a plus.

Responsibilities

Greet all clients and visitors, and screen calls for staff, take messages as needed, and transfer calls to voicemail while maintaining client confidentiality.
Provide general administrative support for the Outreach Counseling Center – Carol Stream including collecting insurance and ID documentation, photocopying, form creation, tracking staff PTO, and managing the Electronic Health Record (EHR) system with confidentiality and efficiency.
Support basic accounts receivable functions, including collecting client payments and following up on outstanding balances.
Communicate with clients regarding unpaid balances in a professional and timely manner.
Run and monitor basic productivity reports; follow up with staff on outstanding documentation or action items.
Assist with waitlist management, including contacting clients who have been on the waitlist for extended periods.