Counseling Clerk I
About The Position
Under moderate oversight, performs various public contact and counseling processing tasks of average difficulty. Serves as an initial source of information and assistance to persons contacting a counseling service center; communicates with customers, employees, and other individuals to disseminate or explain information; and sets up student appointments on continuing basis; refers student's questions on program prerequisites or graduation requirements to the appropriate staff member; reviews files, records, and other documents to obtain information to respond to requests; computes, records, and proofreads data and other information, such as records or reports; prepares and maintains student information database; assists in developing forms and procedures for counseling services; prepares and monitors daily schedule for counselors; completes work schedules and arranges appointments for staff and students; receives and verifies graduation petitions; composes letters and other correspondence; proctors exams and delivers completed exams to instructors; scribes and /or reads exams for disabled students; administers tests; and provides mobility assistance training for visually impaired students; serves on committees as assigned; answers telephone and responds to voice mail and emails, routing as needed; processes outgoing and incoming mail including delivering mail, packages, and other materials; orders materials, supplies, and services, and completes records and reports; prepares and maintains an inventory of materials needed for various processes such as student orientation files; issues equipment and assists disabled students with computers and other equipment; schedules interpreters or captioners for deaf students; assembles and maintains materials for application packets, group orientation sessions, registrations, and other related documents; maintains counselor and staff attendance records; provides clerical support for administrative assistant; and assists other student service departments. Performs related duties as assigned.
Requirements
- One year of experience related to the duties of the position
- Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles
- Successfully foster and support an inclusive educational and employment environment
Responsibilities
- Serves as an initial source of information and assistance to persons contacting a counseling service center
- Communicates with customers, employees, and other individuals to disseminate or explain information
- Sets up student appointments on a continuing basis
- Refers student's questions on program prerequisites or graduation requirements to the appropriate staff member
- Reviews files, records, and other documents to obtain information to respond to requests
- Computes, records, and proofreads data and other information, such as records or reports
- Prepares and maintains student information database
- Assists in developing forms and procedures for counseling services
- Prepares and monitors daily schedule for counselors
- Completes work schedules and arranges appointments for staff and students
- Receives and verifies graduation petitions
- Composes letters and other correspondence
- Proctors exams and delivers completed exams to instructors
- Scribes and/or reads exams for disabled students
- Administers tests
- Provides mobility assistance training for visually impaired students
- Answers telephone and responds to voice mail and emails, routing as needed
- Processes outgoing and incoming mail including delivering mail, packages, and other materials
- Orders materials, supplies, and services, and completes records and reports
- Prepares and maintains an inventory of materials needed for various processes such as student orientation files
- Issues equipment and assists disabled students with computers and other equipment
- Schedules interpreters or captioners for deaf students
- Assembles and maintains materials for application packets, group orientation sessions, registrations, and other related documents
- Maintains counselor and staff attendance records
- Provides clerical support for administrative assistant
- Assists other student service departments
- Performs related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
