Counseling and Administrative Manager

UCSF•San Francisco, CA

59d•$160,000 - $180,000•Onsite

About The Position

Manages the operations of the Special Procedures and Abortion (SPA) Clinic for the SFGH Division of the UCSF Department of Obstetrics, Gynecology, and Reproductive Sciences, including fiscal, human resources, and practice management operations. The SPA Counseling & Administrative Manager serves as the clinic’s practice and operations manager, overseeing and providing trauma-informed, patient-centered abortion and gynecology care within San Francisco General Hospital. The clinic manager leads and supports the counselors, nurses, physicians, eligibility workers, and medicine and nursing learners in their quest to deliver the gold standard of non-judgmental, compassionate abortion and other reproductive care in a supportive, destigmatizing, and positive setting. This individual will manage day-to-day clinic operations, including staff assignments, clinic flow, patient cycle times, Epic optimization, supplies and equipment, purchasing, compliance, and security issues. The clinic manager is the liaison to Biomedical Engineering, Environmental Services (EVS), Facilities, Forms Committee, Health Information Management (HIM), Information Technology/Information Systems (IT/IS), Pathology, Point-of-Care Testing, Privacy Office, Regulatory Department, Risk Management, Sterile Processing, and other hospital departments and works to resolve both immediate and long-term problems. The Counseling & Administrative Manager directly supervises a team of six Social Work Associates (5.4 FTE), who provide scheduling, abortion counseling, and patient support during abortions using a framework grounded in active listening, emotion skills, and patient empowerment. The manager trains and supervises the team’s work in supporting the physicians and nurses during the procedure, performing clinic set-up and break-down, decontamination, and high-level disinfection. The manager is responsible for hiring, onboarding, performance management, professional development, and employee relations for these individuals. The manager works with challenging cases, including those that require mandatory reporting, procurement of forensic specimens, coordination with psychiatry, and serving patients in custody. The manager supports the front desk team with complex insurance and authorization issues and is the liaison to abortion funds, including their financial and logistical support functions. The manager prepares staff and clinic for regulatory visits, represents the clinic during those visits, and is responsible for plans of correction. The Counseling & Administrative Manager serves as the clinic’s primary liaison to the San Francisco Department of Public Health nurse leadership and staff and to other SFDPH departments, resolving issues across UCSF and SFDPH lines. The manager reports to the Senior Director of Finance and Administration for UCSF Ob-Gyn’s SFGH Division, with a dotted line to the SPA Clinic’s Medical Director.

Requirements

Experience managing clinic operations, including fiscal, human resources, and practice management.
Experience providing trauma-informed, patient-centered care.
Experience managing day-to-day clinic operations, including staff assignments, clinic flow, patient cycle times, supplies and equipment, purchasing, compliance, and security.
Experience acting as a liaison to various hospital departments.
Experience supervising a team, including hiring, onboarding, performance management, professional development, and employee relations.
Experience working with challenging cases, including mandatory reporting, forensic specimens, and patients in custody.
Experience supporting front desk operations with insurance and authorization issues.
Experience serving as a liaison to external funds and support organizations.
Experience preparing for and representing a clinic during regulatory visits and managing plans of correction.
Experience serving as a liaison to public health departments and resolving inter-departmental issues.

Nice To Haves

Experience in abortion and gynecology care.
Experience with Epic optimization.
Experience with Biomedical Engineering, Environmental Services (EVS), Facilities, Forms Committee, Health Information Management (HIM), Information Technology/Information Systems (IT/IS), Pathology, Point-of-Care Testing, Privacy Office, Regulatory Department, Risk Management, Sterile Processing.
Experience with active listening, emotion skills, and patient empowerment frameworks.
Experience with decontamination and high-level disinfection.
Experience coordinating with psychiatry.
Experience with abortion funds.

Responsibilities

Manages the operations of the Special Procedures and Abortion (SPA) Clinic for the SFGH Division of the UCSF Department of Obstetrics, Gynecology, and Reproductive Sciences, including fiscal, human resources, and practice management operations.
Serves as the clinic’s practice and operations manager, overseeing and providing trauma-informed, patient-centered abortion and gynecology care within San Francisco General Hospital.
Leads and supports the counselors, nurses, physicians, eligibility workers, and medicine and nursing learners in delivering non-judgmental, compassionate abortion and other reproductive care.
Manages day-to-day clinic operations, including staff assignments, clinic flow, patient cycle times, Epic optimization, supplies and equipment, purchasing, compliance, and security issues.
Acts as the liaison to various hospital departments to resolve immediate and long-term problems.
Directly supervises a team of six Social Work Associates, providing scheduling, abortion counseling, and patient support.
Trains and supervises the team’s work in supporting physicians and nurses during procedures, and performing clinic set-up, break-down, decontamination, and high-level disinfection.
Responsible for hiring, onboarding, performance management, professional development, and employee relations for the supervised team.
Works with challenging cases, including mandatory reporting, procurement of forensic specimens, coordination with psychiatry, and serving patients in custody.
Supports the front desk team with complex insurance and authorization issues.
Serves as the liaison to abortion funds, including their financial and logistical support functions.
Prepares staff and clinic for regulatory visits, represents the clinic during those visits, and is responsible for plans of correction.
Serves as the clinic’s primary liaison to the San Francisco Department of Public Health nurse leadership and staff and to other SFDPH departments, resolving issues across UCSF and SFDPH lines.