Council Liaison

City of Richmond•Richmond, VA

About The Position

This class provides advice and support for an individual Council Member's Office. As assigned, incumbents serve as liaisons to other City departments, the public, outside agencies, consultants, attorney's and professional associations. Incumbents may plan, develop, and coordinate events; assist in legislation research and development; analyze data, conduct projects, gather and evaluate statistical information, and investigate and resolve citizen complaints. As assigned, incumbent may serve as lead workers, assigning work and monitoring work completion.

Requirements

Bachelor's degree in business or public administration, or field related to assignment
Two years experience working in public service managing constituent relationships
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Community service projects including coordination and participation
Computer programs such as Microsoft Office Suite
Electronic databases and related software applications such as RVA One, RVA311, social media, e-newsletter sites, and other specialized programs
General office procedures in administrative management
Legislative processes
Long-term planning
Media communications and media relations
Organizational management
Public relations
Public sector environment
Structure of local government
Attending necessary meetings
Communicating with citizens via multiple platforms
Communicating with various internal and external departments
Developing and maintaining effective working relationships
Entering citizen complaint information into the appropriate database
Entering data
Investigating and resolving citizen complaints
Making sound decisions
Managing and monitoring various budgets
Performing legislative research
Providing advice and assistance to Council Members
Be adaptable
Manage time effectively
Multi-task
Organize
Speak publicly in small and large groups

Responsibilities

Responds to requested citizen services by meeting with citizens, researching the issue, coordinating with other City agencies, and providing follow up.
Assists in the Council Member legislative agenda by performing research, analyzing data, conducting projects gathering and evaluating statistical information, coordinating with City agencies, and tracking progress.
Attends and organizes various meetings for the Council Member such as Council District meetings and Civic Association meetings; attends meetings as a representative of the Council Member and reports findings to the Council Member; and assists Council Member at Council meetings by monitoring O&R's, developing special recognition programs, and developing Council Member's announcements.
Communicates with citizens via various platforms; prepares necessary delivery.
Assists in day to day office management by tracking discretionary and district spending, preparing newsletters, drafting correspondence, and scheduling meetings.