Costumed Characters (Mascot) - Guest Experience Host

CAMP•Los Angeles, CA

1d•Onsite

About The Position

Launched in 2018, CAMP is a Family Experience Company known for pioneering a unique shop-and-play hybrid model. Our physical locations across the country serve as a dynamic destination where retail meets entertainment. Each store features rotating immersive experiences designed to inspire families to play, explore, and create unforgettable memories together. We believe that play connects us all, and at CAMP, we ensure it's bigger, bubblier, and sillier than anywhere else. CAMP is seeking a highly energetic, charismatic, and multi-talented individual to join our team as a Mascot & Guest Experience Host! This hybrid role serves as a crucial frontline representative, seamlessly blending full-costume mascot performance and immersive storytelling with driving retail sales and providing magical guest service across the entire store. Whether bringing a beloved character to life in a full-body mascot suite or guiding families through interactive play and personal shopping, you will create unforgettable moments for every guest who walks through our doors.

Requirements

Must be 18 years of age or older.
Must be authorized to work lawfully in the United States.
Must be local to the store area.
Due to strict character costume specifications, candidates must be between 5'0" and 5'4" in height and capable of comfortably wearing a size XS/S bodysuit underneath a full-headpiece costume. Wearing the mascot costume is an essential function of this role.
High energy, enthusiasm, and a guest-first attitude.
Passion for selling, customer service, and engaging with adults and children alike.
Patience, warmth, joy, humor, and strong improvisational skills.
Ability to wear a full-body mascot costume (head to toe) for scheduled performance sets.
Ability to stand, walk, and continuously move around the store for up to 8 hours per shift.
Ability to lift and place merchandise weighing up to 45 pounds on shelving at various heights (which may involve climbing ladders).

Nice To Haves

Background or prior experience in retail, child-care, child development/education, or performing arts/costumed mascot performance.

Responsibilities

Suit up as a full-body costumed character (head to toe, including headpiece and inner bodysuit) to bring CAMP’s featured characters to life during meet-and-greets, shows, and special events.
Confidently learn, memorize, and deliver scripted dialogue as well as improvised material within the immersive experience space.
Lead guided programming and play-based experiences (including Toy Demos, Guided Play, Crafts, and Slime-making), maintaining high energy and enthusiasm while interacting with guests of all ages.
Serve as a Character Host/Handler when not in costume to direct and supervise guest flow, manage lines for meet-and-greets, and ensure character safety and efficiency.
Tailor programming to different age groups and party sizes, modeling playfulness and fun to encourage complete guest immersion.
Achieve sales targets and KPIs by providing best-in-class selling experiences.
Engage with families to introduce relevant products and unique items that complement their experience.
Welcome every guest with a custom greeting and bring the CAMP brand to life by performing signature magic door entrances.
Customize personal shopping experiences based on family interests, assist at checkout, and share information on upcoming programs and events.
Foster a repeat customer base by contributing to an approachable, unique, and tailored sales culture.
Open and close experience and store spaces, executing daily setup, safety checks, and end-of-day resets.
Assist in merchandising and replenishing the sales floor to ensure the store is fully stocked and visually customer-ready.
Support stock room tasks and inventory organization to maintain smooth store operations.
Uphold safety protocols and perform ongoing cleaning, sanitizing, and resetting of play areas and mascot gear.
Communicate store and customer needs to leadership, collaborate with teammates, and foster a positive, flexible, and solution-oriented work environment.