Marquee Events Costume Issue Supervisor Opportunities (3rd Shift – Temporary Assignment)

Universal Orlando•Orlando, FL

1d•Onsite

About The Position

This role supports and supervises the daily operation of all Entertainment Costuming venues, including costume issue, laundry, repairs, and fittings. The supervisor is responsible for maintaining the daily operations of the Costume Issue Areas, monitoring staff, and ensuring adherence to standard operating procedures. This includes coaching, monitoring, and tracking staff work processes, instructing costume specialists, and collaborating with Entertainment managers on issue resolution and costume maintenance. The position also involves maintaining quality control for costume pieces and animated parts, managing team member schedules, administering payroll and timekeeping, providing performance reviews, and hiring new team members. Effective communication with the costuming team and management is crucial for maintaining positive team relations and providing feedback. The role also assists with new projects and events and requires active participation in Environmental, Health & Safety responsibilities.

Requirements

High school degree or GED is required
1 – 3 years of lead or supervisory experience required
Or equivalent combination of education and experience

Nice To Haves

Additional training in theatrical costuming or wardrobe maintenance preferred

Responsibilities

Maintain the daily operation of the Costume Issue Areas, including monitoring staff and ensuring standard operating procedures are followed.
Coach, monitor, and track the staff’s work processes.
Instruct and monitor costume specialists in required daily techniques and procedures.
Work with Entertainment managers on solutions to issues and ensure all costumes are properly maintained.
Maintain quality control for costume pieces and animated parts.
Maintain team member schedules.
Perform proper and timely administration of daily payroll/time keeping.
Provide counseling and coaching and timely performance reviews to Issue Area team members.
Maintain staffing levels and hire new team members as needed.
Communicate consistently with the costuming team by giving feedback for both recognition and improvement daily.
Communicate with management and hourly team members, keeping communication open to maintain positive team member relations.
Assist with the set up and operation of new projects and events as needed.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Perform other duties as assigned.