Marquee Events Costume Issue Supervisor Opportunities (3rd Shift – Temporary Assignment)

Universal Orlando•Orlando, FL

2d•Onsite

About The Position

This role supports and supervises the daily operations of all Entertainment Costuming venues, including costume issue, laundry, repairs, and fittings. The supervisor is responsible for maintaining the daily operations of the Costume Issue Areas, monitoring staff, ensuring adherence to standard operating procedures, and coaching team members. They will work with Entertainment managers on issue resolution and costume maintenance, ensuring quality control for all costume pieces and animated parts. Additionally, the supervisor will manage team member schedules, administer payroll, conduct performance reviews, and participate in hiring. Consistent communication with the costuming team and management is crucial for feedback, recognition, and maintaining positive team relations. The role also involves assisting with new projects and events, and actively participating in Environmental, Health & Safety responsibilities.

Requirements

1 – 3 years of lead or supervisory experience required
High school degree or GED is required
Or equivalent combination of education and experience

Nice To Haves

Additional training in theatrical costuming or wardrobe maintenance preferred

Responsibilities

Maintain the daily operation of the Costume Issue Areas; including monitoring staff and ensuring that all standard operating procedures are followed.
Coach, monitor and track the staff’s work processes. Instruct and monitor costume specialists in required daily techniques and procedures.
Work with Entertainment managers on solutions to issues and ensure all costumes are properly maintained. Maintain quality control for costume pieces and animated parts.
Maintain team member schedules. Perform proper and timely administration of daily payroll/time keeping. Provide counseling and coaching and timely performance reviews to Issue Area team members. Maintain staffing levels and hire new team members as needed.
Communicate consistently with the costuming team by giving feedback for both recognition and improvement daily. Communicate with management and hourly team members, keeping communication open to maintain positive team member relations.
Assist with the set up and operation of new projects and events as needed.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.