Corporate - Other - COROTH
About The Position
The Correspondence Tech Lead will lead the design, development, and implementation of customer communication and correspondence solutions using OpenText Exstream. This role serves as the primary onsite technical point of contact for business stakeholders, product owners, architects, and project teams. The lead will analyze business requirements and translate them into scalable technical solutions and document composition designs, while also providing technical leadership and guidance to offshore development and support teams. Responsibilities include reviewing solution designs, code, templates, scripts, and deployment packages to ensure adherence to best practices and standards, driving technical discussions, architecture reviews, effort estimations, and solution planning. The role supports the complete Software Development Life Cycle (SDLC), including requirements analysis, design, development, testing, deployment, and production support. Collaboration with Business Analysts and SMEs is key to understanding correspondence requirements and regulatory changes. The lead will also conduct impact assessments for enhancement requests, production issues, and technology upgrades, and ensure successful implementation of change requests through established change management processes. Additionally, the role provides technical oversight for document template development, business rules implementation, and data mapping activities, conducts root cause analysis and drives resolution of complex production issues and defects, and mentors and coaches developers on OpenText Exstream design standards, performance optimization, and development best practices. Coordination of release activities and provision of deployment support across development, testing, and production environments are also included.
Requirements
- Opentext Exstream
- Quadient Inspire
- Other CCM Skillsets
- SDLC Concepts
Responsibilities
- Lead the design, development, and implementation of customer communication and correspondence solutions using OpenText Exstream.
- Serve as the primary onsite technical point of contact for business stakeholders, product owners, architects, and project teams.
- Analyze business requirements and translate them into scalable technical solutions and document composition designs.
- Provide technical leadership and guidance to offshore development and support teams.
- Review solution designs, code, templates, scripts, and deployment packages to ensure adherence to best practices and standards.
- Drive technical discussions, architecture reviews, effort estimations, and solution planning activities.
- Support the complete Software Development Life Cycle (SDLC), including requirements analysis, design, development, testing, deployment, and production support.
- Collaborate with Business Analysts and SMEs to understand correspondence requirements and regulatory changes.
- Lead impact assessments for enhancement requests, production issues, and technology upgrades.
- Ensure successful implementation of change requests through established change management processes.
- Provide technical oversight for document template development, business rules implementation, and data mapping activities.
- Conduct root cause analysis and drive resolution of complex production issues and defects.
- Mentor and coach developers on OpenText Exstream design standards, performance optimization, and development best practices.
- Coordinate release activities and provide deployment support across development, testing, and production environments.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
