Correspondence Specialist I

InComm Payments•Columbus, GA

About The Position

This position will be responsible for the analysis, troubleshooting and follow up on external customer correspondence and the support of a vendor handling cases created at our call center for Lost/Stolen cards and Refund Requests, etc. The Correspondence Specialist will also audit and process completion components regarding specific policies outlined. This position will provide and maintain the highest level of quality and commitment to customer excellence to both internal and external customers. The Correspondence Specialist will be responsible for consumer facing issues, much like a customer service team except dealing with correspondence instead of incoming calls. They will work refunds, and any correspondence sent in by the customer via mail, fax, or email and will also be responsible for other back-office functions.

Requirements

Must demonstrate strong communication (written and oral), organizational, and time-management skills
Must be able to handle multiple tasks while working independently, as well as, interact well with others.
Microsoft Word and Excel knowledge required.
Must possess a strong work ethic and dependability a must.
Must be able to pass background and credit check in accordance with InComm’s certification requirements.
High School Diploma or Equivalent.

Responsibilities

Provide support to a vendor handling the review documents for card replacements process accordingly.
Provide support to a vendor handling the review and action card cancellation requests and refunds for various products. Including other refund activities, refund not received, void and reissues, escheatment refund, etc.
Review and respond to inquiries received from cardholders via USPS.
Compliance audit and completion of Efax including departmental routing, card upgrades, and reporting as needed.
Handle special projects and other duties as assigned.