Correspondence clerk - The Saratoga Hospital

Albany Medical Center • Saratoga Springs, NY

5d • Onsite

About The Position

The Correspondence Clerk position is located within the Hospital or Physician billing department of the Albany Med Health System (AMHS). This role provides the foundation for timely communication between the business office and insurance companies, third-party vendors, and patients. The incumbent is responsible for processing and coordinating all correspondence received through various outlets, including mail, fax, bank lockbox, and electronic portals under the Patient Financial Services umbrella. This may involve looking up information in the billing system (EPIC) to assist the receiving area. Proper identification and categorization of correspondence are critical, and correspondence with deadlines will need prioritization. This position will utilize the document management system OnBase as the primary way to reroute correspondence to the correct locations. There will be instances where correspondence will be sent via inter-office mail processes to departments that do not use OnBase. Professional communication with internal and external peers and departments is required.

Requirements

• High School Diploma/G.E.D.
• Working knowledge of payer websites.
• Ability to work in a high volume environment with attention to detail and organizational skills.
• Basic computer skills including Microsoft Teams.
• Reading comprehension skills required.
• Ability to work independently and under time constraints and deadlines with minimal supervision.
• Able to prioritize workload in an effective manner.

Nice To Haves

• Experience with EPIC billing system.
• Experience with OnBase document management system.

Responsibilities

• Work and/or distribute correspondence as it presents in the business office via USPS mail, fax, file transmission from external locations (for example, bank lockboxes) or interoffice mail as directed.
• Utilize the OnBase platform for the coordination and distribution of correspondence, including parsing large files into individual files for distribution to the appropriate folder location for pick up by the responsible area.
• Navigate payer websites to pull required payer correspondence.
• Proficiently use Epic to obtain necessary information for correspondence.
• Identify cash-related items, including checks and remittances. Batch checks to Finance and remittances to the cash posting folder.
• Mail paper claims as instructed.
• Scan and fax documents.
• Collaborate and communicate effectively with peers and leadership to ensure policies and procedures are updated with necessary changes.
• Provide peer-to-peer support as needed to enhance cross-training.
• Perform additional duties as assigned.

Benefits

• Access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.
• Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.
• Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
• Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED