Corrections Compliance Quality Improvement Analyst

Oriana House, Inc.•Akron, OH

6d•Onsite

About The Position

This role is responsible for implementing systems of improvement within correctional facilities, focusing on quality assurance, staff training, and the effective use of evidence-based practices (EBPs). The analyst will consult with leadership, develop implementation plans, conduct quality assurance checks, provide training and coaching, manage data, and contribute to program evaluation and enhancement strategies. Strong communication, interpersonal, and data analysis skills are essential, along with the ability to work under stress and maintain client and staff confidentiality.

Requirements

Bachelor’s degree required.
Must be able to use Microsoft Office Suite.
Must be able to effectively complete data tracking.
Must have reliable transportation.
Must have a driving record that does not preclude the employee from being covered by Agency liability insurance.
Must have the cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem solving, and comprehending.
Has the ability to perform under stress and/or in emergencies.
Must have the ability to effectively work with Agency employees, outside contacts, and a diverse client population.
Eligible to work in the U.S. without requiring sponsorship.

Nice To Haves

Experience in Quality Assurance/Quality Improvement.
Experience in staff training/mentoring.
Experience in Evidence Based Practices implementation.
Experience in database management.
Experience in statistical software.
Experience in project management.

Responsibilities

Consults with facility/department leadership to assess program needs for implementing systems of improvement.
Informs facility and department supervisors of findings.
Collaborates with facility/department leadership to develop implementation plans for systems of improvement.
Documents and shares goals and steps of implementation plans with the Program Quality Improvement (PQI) team.
Documents goal progress and forwards it to the Research Department.
Participates as a team member on the program’s PQI team and completes assigned tasks accurately and timely.
Utilizes appropriate tools and implementation frameworks to identify problems, develop monitoring metrics, assess implementation progress, and evaluate achievement.
Assists with the identification and implementation of appropriate assessment tools and sustainability plans.
Assists in identifying and developing appropriate client intervention strategies.
Collaborates to develop policies, procedures, and training programs promoting compliance and quality assurance, including monitoring for fidelity.
Coordinates with the Staff Development Programming Manager and/or Organizational Development Manager.
Completes new staff meetings and documents per department instructions.
Demonstrates understanding of all EBPs used at the Agency.
Becomes a certified coach in EBPs as directed by supervisor.
Conducts quality assurance (scheduled and unscheduled) for assigned EBPs.
Provides ongoing formal and documented education and training for employees in the use of EBPs.
Conducts ad hoc trainings to meet program and staff needs.
Models effective interactions with clients.
Serves as a resource for staff by providing guidance and support on compliance-related matters and EBP implementation.
Completes staff coaching sessions and documents per department instructions.
Assists employees with implementing cognitive thinking and cognitive behavioral techniques.
Provides on-the-job coaching to employees through various methods.
Mentors and assists facility supervisors and peer coaches in developing proficiency in EBPs.
Collaborates with supervisors to select and implement tailored intervention strategies.
Evaluates employees’ EBP implementation and monitors progress towards goals.
Assists program supervisors in identifying and certifying peer coaches.
Utilizes technology, including audio/video recording and ORION systems, to monitor staff interactions and EBP delivery.
Utilizes Kohezion for tracking proficiency progress.
Enters and maintains data in databases as directed by department supervisors.
Assists with the development and utilization of Agency dashboards and spreadsheets for tracking and presenting data.
Initiates and completes required reports accurately and timely.
Compiles quality improvement data promptly, ensuring timely completion of reports.
Monitors documentation for form, content, and legibility to ensure data fidelity and accuracy.
Analyzes data comprehensively to evaluate program outcomes and identify areas for improvement.
Evaluates facility operations and implementation with audit standards, keeping legal requirements in mind.
Conducts regular assessments to ensure compliance with state and federal regulations.
Researches, plans, and conducts reviews to evaluate practices and standards, making recommendations.
Assists with audit preparation and meets with external auditors as needed.
Leverages current research findings and Agency reports to improve program enhancement strategies.
Develops and utilizes departmental instruction sheets.
Conducts quality assurance and analyzes department processes.
Utilizes department tools to assess and improve department processes.
Evaluates program EBP proficiency achievement and its ability to sustain proficiency.
Collaborates with internal stakeholders to develop policies, procedures, and training programs.
Reviews and recommends revisions of program procedures.
Develops and implements quality improvement initiatives.
Maintains appropriate boundaries with clients and employees.
Facilitates and maintains productive communication with clients and employees.
De-escalates potentially volatile situations between clients or employees.
Utilizes department tools to communicate concerns with facility leadership.
Provides input into disciplinary actions and action plans.
Effectively conducts internal and external trainings.
Participates in the development and/or presentation of workshops/trainings at outside conferences.
Identifies and clarifies major facility and critical client incidents, takes action, documents, and informs supervisor.
Prepares and maintains accurate records, documents, and outside correspondence.
Expresses empathy regarding client situations as appropriate.
Verbalizes prosocial thinking, recognizes it in clients, and reinforces it.
Recognizes antisocial thinking and behaviors and attempts to extinguish them.
Complies with all Agency security standards.
Performs job duties in a safe and conscientious manner.
Ensures clients’ rights are upheld.
Maintains client and staff confidentiality.
Adjusts schedule to provide services to all program staff regardless of shift.
Travels as part of department rotation schedule to local/regional areas.
Attends and participates in team meetings, Advisory Board meetings, committees, and task forces.
Manages time and organizes work demands appropriately.
Prepares and maintains accurate, organized, and updated individual files and records.