Corrections Compliance and Quality Improvement Coordinator

Oriana House•Akron, OH

3d•Onsite

About The Position

This role is responsible for learning new tasks, remembering processes, maintaining focus, completing tasks independently, making timely decisions within workflows, and meeting speed and/or productivity quotas. The position involves supervising employees, interns, and contract staff, including training, payroll processing, performance evaluations, and disciplinary actions. The coordinator will stay knowledgeable about best practices in community corrections and continuous quality improvement (CQI) methodology, introduce new practices, and oversee CQI projects from development to implementation. This includes managing project timelines, providing oversight to research projects, and assisting with program evaluation research. The role also supports grant preparation by providing relevant information and performing research duties for awarded grants. Additionally, the coordinator is responsible for completing reports accurately and on time, preparing presentations, and providing training on CQI projects and concepts to internal and external staff.

Requirements

Bachelor’s degree in a social science or related field, or Bachelor’s degree in unrelated field with comparable social science background/experience.
Exceptional written and verbal communication skills.
Ability to work effectively both independently and in a team environment.
Able to define problems, collect data, establish facts, and draw valid conclusions.
Knowledge of Evidence Based Practices in Community Corrections.
Experience in coaching staff or clients.
Knowledge and understanding of social research and evaluation methodology.
Exceptional computer skills including automated databases, Word, Excel, PowerPoint, and Outlook required.
Cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem solving, and comprehending.
Ability to simultaneously address multiple complex problems and multi-task without loss of efficiency or accuracy.
Ability to perform effectively and efficiently under high stress, emergencies, and conflict situations.
Ability to effectively work with Agency employees, a diverse client population, and outside contacts.
Candidates must be eligible to work in the U.S. without requiring sponsorship.

Nice To Haves

Master’s degree preferred.

Responsibilities

Learns new tasks, remembers processes, maintains focus, completes tasks independently, makes timely decisions in the contexts of workflows, and is able to complete tasks that have a speed and/or productivity quota.
Effectively orients and trains supervised employees, interns, and contract staff in job duties.
Assists Corrections Compliance and Quality Improvement Manager and other department supervisors with interview and selecting of CCQI staff.
Develops training plan for new employees.
Updates the training manual in an accurate and timely manner.
Processes payroll and handles time card issues for supervised employees.
Monitors training attendance and ensures supervised employees meet minimum training requirements.
Conducts effective and timely performance evaluations and processes paperwork appropriately for supervised employees.
Effectively addresses disciplinary issues with supervised employees; accurately and thoroughly documents and processes disciplinary actions in a timely manner and in accordance with policies and procedures.
Stays knowledgeable regarding best and promising practices in community corrections, continuous quality improvement methodology, and behavioral assessments.
Introduces new practices to key Agency personnel via team meetings and/or website.
Oversees CQI projects and deadlines.
Conducts initial project review, approves project implementation, and reviews final product prior to submission to CCQI Manager.
Oversees Project Management for CQI projects and Video Task Management through the full project life cycle including project development, monitoring timelines, and project implementation.
Provides assistance and oversight to research projects led by Research Specialists as assigned by the Research Department supervisor.
Assists the Research Manager/Administrator in performing program evaluation research with rigorous designs and methodologies to determine program effectiveness and program needs.
Assists with grant preparation by providing appropriate and accurate programming, Quality Assurance, and Continuous Quality Improvement information.
Assists with the development of goals and objectives for inclusion in grant applications in an accurate and timely manner.
Performs research duties determined by any grants that are awarded to the Agency in an accurate and timely manner.
Completes all assigned reports in a timely and accurate manner.
Prepares accurate reports as directed by the Research Manager/Administrator/CQI Manager to provide feedback to other departments and facilities in an effective manner.
Prepares effective presentations as directed by the Research Manager/Corrections Compliance and Quality Improvement Manager to provide feedback to other departments and facilities.
Provides effective training to internal and external staff on CQI projects and concepts.