Correctional Training Specialist
About The Position
The Correctional Training Specialist promotes and supports the Offender Population Unified System (OPUS) by providing field staff with tools to support day-to-day operations of the Division of Institutions-Prisons. The position develops and manages large integrated software systems and training programs, and supports open communication, teamwork, and acceptance of change. The specialist structures and designs training materials covering OPUS and its integrated processes, including correct documentation and navigation of mainframe and web-based applications. Training promotes effective use of computer applications and emphasizes accuracy in the technical environment. The position also assists the Prisons OPUS Helpdesk by troubleshooting mainframe, web application, and hardware issues by phone; serving as a Division Site Security Administrator for staff at correctional facilities and other listed locations; and researching and implementing OPUS enhancements and revisions to assess future divisional needs. The office is located at the Randall Building. Overnight travel may be required to train staff statewide at training sites and prisons. This is an internal posting open to current North Carolina Department of Adult Correction employees, eligible North Carolina state government Reduction in Force candidates, and current temporary employees.
Requirements
- Bachelor’s degree and one year of experience in a criminal justice or training-related field; or a high school or GED diploma and five years of experience in a criminal justice or training-related field; or an equivalent combination of education and experience.
- May require General Instructor Certification by the NC Criminal Justice Education & Training Standards Commission.
Nice To Haves
- Ability to plan, deliver, prioritize, coordinate, monitor, and implement assignments for a multi-course instructional program.
- Experience coordinating logistics to implement an instructional program at training sites.
- Ability to operate computerized audio/visual equipment using different software applications.
- Working experience within OPUS (Offender Population Unified System).
Responsibilities
- Promote and support OPUS by providing field staff with tools necessary for day-to-day Division of Institutions-Prisons operations.
- Develop and manage large integrated software systems and training programs.
- Structure and design training materials about all aspects of OPUS.
- Train staff on correct documentation and navigation of integrated processes across functional sections in mainframe and web-based applications.
- Promote understanding and use of computer applications and communicate the importance of accuracy in the technical environment.
- Provide phone support through the Prisons OPUS Helpdesk to troubleshoot mainframe, web application, and hardware-related issues.
- Serve as Division Site Security Administrator for staff at correctional facilities and prisons, region offices, maintenance yards, and private substance abuse centers.
- Participate in research and implementation of OPUS enhancements and revisions to evaluate future needs of the Division of Institutions-Prisons.
- Establish and maintain effective communication with instructors, students, and supervisors.
Benefits
- Health insurance options
- Retirement plans
- NCFlex supplemental benefits
- Paid vacation, sick, and community service leave
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
