Corporate Wellness Specialist

Pyramid Healthcare•Harrisburg, PA

8d•$46,000 - $48,000•Remote

About The Position

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. This role is remote, but does require the applicant to travel across the state of Pennsylvania. Salary Range: $46,000-$48,000. Since our inception in 1984 and after joining Pyramid Healthcare in 2016, M&S EAP has been committed to advocating for the health and well-being of employees so that the company can focus on the core functionality of its brand or business. Our history is rooted in outpatient clinical services, but our future is focused on workplace culture, employee engagement, and overall employee well-being. This unique experience and approach provides us with in-depth knowledge of mental and behavioral health and well-being of the current and future workforce. As a result, our priorities center on individual client care, service delivery, and innovative, successful outcomes. We have found that by concentrating on these areas, our business has grown, our reputation has grown, and we encounter an increasing number of opportunities for success. Our commitment to individualized services and excellent customer service has led to the development of numerous Employee Assistance Program models for the employers with whom we contract. We have also expanded our other services to include Training and Performance Acceleration, Leadership Development, Organizational Health, and Candidate Selection that help employers address their most important issues. To add additional value, we continually work to increase the different ancillary services that we include with every EAP contract. We actively seek feedback from our clients to ensure we are exceeding their needs and we are on the forefront of providing white glove EAP services. Summary: The purpose of this position is to provide superior services to our corporate EAP clients. The Corporate Wellness Specialist will work alongside HR and Leadership teams within these organizations to plan and develop awareness around the EAP services and contribute to organizational wellness solutions. This position is foundational to our Mission; to provide excellent customer service to those in need in order to produce a healthy and engaged workforce.

Requirements

Post-Secondary Education preferred or equivalent experience.
Additional HR-related education/HR certifications area plus.
Proficient with Microsoft Office.
Customer focused, a problem solver, with excellent communication skills.
A team player who exhibits a caring attitude toward others and is comfortable in the decision making process.
Excellent oral and written communication skills to ensure superior service delivery to clients
Strong, well-developed ability to analyze and creatively solve problems in order to meet clients’ needs
High level of professionalism demonstrated in ability to establish and maintain strong relationships with corporate and individual clients, vendors, and colleagues
Proficient in time and priority management
Ability to learn and adapt to new processes and technologies
Ability to handle a crisis and/or potential risk situation and react appropriately
A working knowledge of federal and state standards as well as regulating body and compliance standards

Responsibilities

Establish and maintain positive, professional relationships with clients
Provide excellent customer service consistently with ability to anticipate client needs
Effectively manage caseload of Corporate Clients, including: Managing onboarding/off-boarding of clients, Maintaining a constant awareness of the status of the contract (ex: renewal dates, included services, #sessions, coverage, up-to-date contact info etc.), Clearly communicating the scope of services to Corporate Clients
Work alongside Corporate Clients to strategize and effectively communicate and promote the benefit to all staff to ensure healthy program activity
Generate quarterly/annual program activity reports
Have basic knowledge of HR-related functions in areas of: Employee relations, Performance issues, Policy development in areas that apply to EAP, Employee engagement, Organizational culture, Wellness as it applies to both
Ability to lead and coordinate projects including, but not limited to: Training opportunities for corporate clients, Client service development
Maintain a positive attitude with clients, vendors, colleagues and management team, consistently promoting our Core Values
Exhibit a willingness to go above and beyond for our corporate clients, the employees and their family members, as well as the M&S team
Must exercise discretion and maintain confidentiality with regard to all company information
Completion of all required trainings as designated by the company and accreditation/licensing entities
Other duties as assigned