Corporate Vice President, Experience Strategist

New York Life • New York, NY

2d • Hybrid

About The Position

Experience Strategist: We listen to our customers and ensure their voice changes the enterprise. We connect customer reality to business action.

Requirements

• Bachelor Degree - can be in Design, Marketing, Psychology (or similar).
• 5-7 years of experience.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and presentation skills.
• Experience with customer journey mapping and research methodologies.

Responsibilities

• Synthesize and prioritize research based on business strategy
• Translate business problems into customer-centered questions
• Translate customer needs into clear business implications and priorities
• Activate insights via the right business owners at the right time
• Partner with teams to ensure insights shape decisions, roadmaps, and experiences
• Develop a strategic approach to research plans and partner with consumer insights team to implement
• Facilitate alignment on complex problems to gain best outcome for our customer.
• Create and maintain advisor and client journey maps: Develop detailed journey maps to visualize and understand the user’s experience across different touchpoints. Partner with business owner to optimize future state journey.
• Run workshops and interactive discussion sessions with business and design partners.
• Embrace data-driven decision-making: Utilize existing research and data analytics to inform your strategies and measure their effectiveness. Analyze and understand our existing adivsor and client research; leverage when working with business on experience strategy.
• Collaborate across teams: Work closely with cross-functional Value Streams, Design, Tech, and Product Management. Effective collaboration ensures that all aspects of the user experience are aligned and cohesive.
• Stay updated with industry trends: Continuously educate yourself on the latest trends, tools, and best practices in your trade as well as in our industry.
• Take an outside-in perspective, staying abreast of best-in-class experiences in and out of our industry.
• Keep pace with the advances being made by our competitors.

Benefits

• We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level