Corporate Vice President, Claims Service Enablement 94262

New York Life Insurance Co•New York, NY

1d•$125,000 - $170,000•Hybrid

About The Position

The Corporate Vice President, Claims Service Enablement is responsible for leading a centralized team that supports Claims & Benefits Operations through operational readiness, platform coordination, governance activities, reporting, and process improvement initiatives. Reporting to the Head of Claims, this role partners closely with Operations, Technology, Risk, Compliance, Data, and Agency teams to help ensure Claims services are delivered efficiently, consistently, and in alignment with business and regulatory requirements. As a member of the Claims leadership team, this individual will play a key role in supporting modernization efforts, driving operational improvements, managing reporting and control processes, and helping Claims teams execute against strategic and operational priorities. The successful candidate will lead a team focused on strengthening operational performance, enhancing governance practices, and improving the experience for beneficiaries, agents, and customers.

Requirements

Bachelor's degree and 8+ years of experience in operations, service enablement, claims operations, insurance, financial services, or a related field.
Experience leading cross-functional initiatives, operational improvement efforts, or business transformation programs within a complex organization.
Knowledge of operational governance, risk management practices, reporting frameworks, and control processes.
Demonstrated ability to use data, metrics, and business insights to support decision-making and improve operational performance.
Strong communication, relationship management, and collaboration skills, with the ability to influence stakeholders and work effectively across multiple functions.
Experience leading teams and developing talent in a dynamic operational environment.

Nice To Haves

Experience supporting life insurance claims operations, benefits administration, or related service organizations.
Knowledge of claims regulatory requirements, including escheatment processes, NAIC reporting, lost policy reporting, complaint management, and regulatory inquiry support.
Experience with workflow and case management platforms such as Pega or similar technologies.
Experience supporting operational modernization, digital transformation, or large-scale process improvement initiatives.
Advanced degree and/or professional certifications related to operations, insurance, project management, process improvement, or business transformation.

Responsibilities

Lead the Claims Service Enablement team responsible for operational readiness, implementation support, governance activities, issue management, remediation efforts, and execution support across Claims operations.
Support operational control processes, reporting routines, and monitoring activities to identify risks, track performance trends, manage issues, and drive sustainable solutions.
Partner with business and technology stakeholders to coordinate Claims platform enhancements, digital capabilities, and operational improvement initiatives, balancing business needs, regulatory requirements, and customer experience objectives.
Oversee the delivery of claims-related reporting and management information, providing Claims leadership with insights into operational performance, service metrics, modernization initiatives, and emerging risks.
Support governance and prioritization processes for key Claims initiatives, helping ensure alignment across business and partner organizations.
Develop and coach a high-performing team while fostering a culture of accountability, collaboration, continuous improvement, and customer focus.
Drive continuous improvement efforts that enhance operational effectiveness, service quality, and execution consistency across Claims operations.