Corporate Trust Operations Specialist

M&T Bank•Wilmington, DE

1d•Onsite

About The Position

Provides operational, analytical and reporting support to Corporate Trust business partners, clients and bondholders. The role involves analyzing and interpreting Corporate Trust account details and incoming documentation to ensure timely and accurate transaction processing. It includes processing new account setups, adjustments, transfers of ownership, and payments, as well as researching and resolving discrepancies. The specialist will partner with business and support colleagues to assess system functionality and determine solutions for special processing needs, ensuring regulatory deadlines and department guidelines are met. The position also involves identifying processing issues and opportunities for control improvements, communicating with bondholders and business partners, and developing a strong understanding of the business to resolve issues and contribute to operational performance. Adherence to the Company’s risk and regulatory standards, policies, and controls is essential, as is identifying and escalating risk-related issues. The role promotes an environment that supports belonging and reflects the M&T Bank brand, while maintaining internal control standards and completing other assigned duties.

Requirements

Associate's degree or equivalent work experience
2+ years' relevant experience
Ability to work under time constraints while maintaining accuracy
Strong analytical skills
Strong problem-solving skills
Strong written and verbal communication skills
Detail-oriented
Strong organizational skills
Ability to partner with various stakeholders
Strong interpersonal skills with ability to set examples for others

Nice To Haves

Bachelor's degree or financial services internship
Financial services experience
Securities knowledge

Responsibilities

Analyze and interpret Corporate Trust account details and incoming documentation from internal business partners and bondholders to ensure timely and accurate transaction processing on the bondholder system of record.
Process new account setups, adjustments to existing accounts, transfers of ownership and/or payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work.
Research and resolve operational and/or calculation discrepancies in response from bondholders and business partners.
Partner with business and support colleagues including helping assess system functionality and determining solutions for special processing needs to provide an optimal and consistent client experience.
Ensure regulatory deadlines and department guidelines are met for operational processing to protect Company interests and retain and expand customer relationships.
Identify processing issues and opportunities for control improvements; work with managers and peers in improving processes for those approved to increase efficiency.
Communicate with bondholders and business partners in response to their inquiries.
Develop and maintain an understanding of the business to identify, investigate and resolve issues to contribute to sustained operational performance and positive client interactions.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.