Corporate Travel Technology Specialist

Internova Travel Group•Remote,

1d•$45,247 - $74,233•Remote

About The Position

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.

Requirements

Minimum of 5 GCSEs (L4+)
Atriis configuration experience
5+ years travel operations experience
Proven results and experience handling job responsibilities listed above.
Have or able to obtain required certification requirements from technology providers.
Able to set goals and meet deadlines.
Strong analytical & critical thinking skills
Excellent writing and communication skills
Strong Organizational and People skills
Excellent technical skills
Strong teamwork and interpersonal skills
Strong Project management skills, and detail oriented
Proficiency in Microsoft Office Suite, web conferencing tools
Ability to work flexible hours.
Proficiency in setting and managing internal and external customer expectations.

Responsibilities

Support product implementations, client training, and apply GDS expertise in the support of an online services platform (Atriis).
Manage multiple travel booking tools, fulfillment systems, an independent profile system, PNR flow management, and various system travel planning features.
Perform Internal and External Project Management.
Provide 2nd level support for ALTOUR Ecommerce team.
Handle custom portal configurations.
Work closely with ALTOUR Corporate departments, including Operations, Ecommerce, QA, Account Management, and Finance.
Discuss ALTOUR Technology and standard processes to ensure proper end-to-end automation.
Build strong relationships with clients and internal stakeholders.
Maintain department communication guidelines and SLAs for projects, implementations, and account changes.
Support with product issues and escalations.
Troubleshoot GDS and product related issues and escalate as required.
Support Sales by providing product demonstrations for internal/external clients.
Train new team members to provide 1st level support for travelers on product issues/usage.
Assist in the completion of Service Desk Tickets and 2nd level support and escalations.
Responsible for managing Central Services Special Projects from inception to completion.
Professionally and consultatively drive technical conversations on Implementations with the purpose of providing education and creative recommendations to clients on all product capabilities, services, and features.
Assist in the creation, configuration, and customization of online profile sites (Atriis…) or GDS profile tools.
Complete test plans prior to client launch to validate proper profile and PNR creation.
Track feedback and provide recommendations for improvement/modifications.
Assist in training customers in product usage and navigation.
Assist in the creation and management of a new ALTOUR Corporate Portal.
Utilize technology tools to analyze and measure success of a project.
Track and analyze benchmarks and monitor project performance.
Provide feedback and suggestions for process and department improvements.