Amadeus Corporate Travel Counselor

American Express Global Business Travel

2d•$46,200 - $85,800•Remote

About The Position

Amex GBT is seeking a Remote Amadeus Travel Counselor to join their highly skilled remote team, providing outstanding service to corporate business clients. The company emphasizes its warm and inclusive culture, innovation in travel tech, internal promotions, and career advancement opportunities. They encourage applicants to experience their values of People, Passion, and Progress.

Requirements

Passion for excellence in client service, including proactive anticipation of needs
Amadeus Native GDS expertise
Three -Five Years of Corporate Travel experience only.
Professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in International business travel a plus)
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback
Flexibility to work afternoon shifts: 12pm-12am

Nice To Haves

background in International business travel a plus

Responsibilities

Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use of Amadeus Global Distribution System (GDS)
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels