Corporate Trainer

Horizon Health Services • Town of Amherst, NY

21h • $22 - $24 • Onsite

About The Position

Horizon is seeking a Corporate Trainer to join their team. In this role, you will be responsible for training identified staff in the agency EHR, including general navigation, system overview, and position-specific tasks. You will also compose training reports, manage classrooms, solve problems in real-time, and collaborate with employee supervisors. The position involves incorporating adult learning principles, updating training curriculums with EHR functionality changes, and assisting with training existing staff for EHR promotions and other agency-wide changes. You will also participate in testing new internal workflows, maintain and update training materials in UKG Pro Learning and SharePoint, and complete training setups. Coordination with Employee Services and IT departments regarding new hires is also part of the role. You will provide feedback to trainees, respond to questions, and offer virtual office hours, with potential for in-clinic support. Attendance at monthly department meetings, training meetings, and supervision is required, as is participation in relevant committees. Other related duties may be assigned.

Requirements

• Bachelor’s degree in a human services related field required.
• Excellent verbal and written communication skills with the ability to tailor content to different audiences (non-clinical and clinical staff, varying roles and backgrounds).
• Excellent computer skills, knowledge of Microsoft 365 software and virtual learning platforms (Teams / Zoom).

Nice To Haves

• Behavioral health work experience preferred (e.g., hospital inpatient, residential, counseling office, mental health/substance use treatment services).
• Prior experience in training or instructional design preferred. This can include previous formal and informal training experience.
• Knowledge of Millennium EHR system is highly desirable; prior experience with this or similar systems (e.g. Epic, NextGen) is advantageous

Responsibilities

• Train identified staff in the agency EHR including general navigation and system overview, and position-specific navigational tasks.
• Compose training reports detailing various milestone achievements and areas for growth and improvement.
• Classroom management, real-time problem-solving, and collaboration with employee supervisors to communicate concerns or needs.
• Incorporate principles of adult learning in the design and delivery of effective training.
• Incorporate EHR functionality changes into training curriculums.
• Assist with training existing staff in preparation for EHR promotions and other functionality / improvement changes across the agency.
• Assist / participate in testing new internal workflows in the EHR system.
• Maintain, revise, and collaborate to create and update all training materials and content (checklists, flowcharts, screen shots, training videos) in UKG Pro Learning and SharePoint.
• Complete training set up including creating patient charts, scheduler templates, etc.
• Coordinate with Employee Services Department (ES) and Information Technology (IT) to monitor anticipated new hires each month (total numbers and positions).
• Provide feedback to trainees as needed and respond to questions and concerns during training.
• Provide virtual office hours availability to support staff navigation needs. In-clinic support may be provided dependent on the needs of the staff member.
• Attend monthly department meeting, regularly scheduled training meetings and supervision.
• Participate in any committees relating to training content (where applicable).
• Perform other related duties and activities as required.

Benefits

• 401(k) AND profit-sharing programs
• Student Loan Assistance
• Paid time off and paid holidays
• 10% discount on tuition through a partnership with Capella University for employees and their families (includes spouses and children up to age 30).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level