Corporate Trainer

Direct Travel•Remote,

4d•Remote

About The Position

The Corporate Trainer designs and delivers training programs that support global travel operations, advisor readiness, and platform adoption. Reporting to the Manager of Training, this role equips advisors across North America, regional hubs, the World Service Center (WSC), ATPI, and global partner teams with the knowledge, skills, and tools needed to deliver efficient, consistent, and client-focused service. Responsibilities extend beyond onboarding and include facilitating instructor-led and digital training, developing learning materials and videos, supporting platform and tool adoption, troubleshooting advisor issues, and preparing teams for new workflows, technologies, and product releases. The role also supports operational transitions into the WSC and adoption of AI-assisted and third-party solutions. This position requires a professional and engaging virtual presence, including active on-camera participation during training and meetings. Strong communication, facilitation, and presentation skills are essential to effectively engage audiences, build trust and credibility, foster collaboration, and support learning and adoption across global teams.

Requirements

Bachelor’s degree or three to five years of experience in travel operations, training, workforce enablement, or related field
Demonstrated expertise in corporate travel operations, GDS platforms, and international ticketing.
Experience designing scalable training programs for multi-region or global teams.
Strong communication and facilitation skills, with the ability to translate complex information into practical learning.
A global mindset and the ability to work effectively across time zones and cultures.
Experience supporting advisor training and operational support models.
Experience working with multiple GDS platforms, with Amadeus and Sabre preferred.
Experience developing e-learning or other scalable training content.

Nice To Haves

Experience working with global service centers or offshoring models.
Exposure to AI, automation, and digital travel platforms.
Familiarity with n8n, Agent Assist, or comparable automation tools.
Ability to succeed in a fast-paced, transformation-focused environment.
Experience supporting system rollouts, implementations, or product launches.
Familiarity with Freshdesk or similar ticketing platforms.
Bilingual capability is preferred; French language skills are a plus for supporting Quebec-based needs.

Responsibilities

Deliver onboarding programs for new hires and transitioning workstreams across global operations
Manage the end-to-end onboarding experience, including scheduling, delivery, progress tracking, and operational handoff
Develop and maintain instructor-led training, e-learning modules, videos, job aids, assessments, and onboarding materials
Facilitate instructor-led, virtual, and self-paced learning programs across GDS systems, workflows, tools, and operational processes
Support training for new tools, functionality, platform enhancements, and product releases
Maintain training calendars and scheduling visibility across teams
Deliver training that improves operational efficiency, service quality, and advisor performance
Train advisors on GDS systems, ARC/BSP requirements, ticketing, workflows, AI tools, and soft skills
Reinforce operational goals through coaching and hands-on support
Facilitate instructor-led, virtual, and self-paced learning programs
Support GDS conversions, refresher training, and return-to-work enablement
Provide ongoing advisor support through chat, email, and ticket support tool
Drive adoption of operational tools, process improvements, and AI-assisted solutions
Partner with WSC leadership to support phased work transitions and operational readiness
Support regional and country-specific training initiatives through global collaboration and operational stand-ups
Adapt training content for multi-country partner networks while maintaining consistency and scalability
Support training aligned to the broader global operating model and evolving business needs.
Train frontline teams on new tools, automation workflows, and operational process changes
Demonstrate workflow automation, email deflection strategies, and AI-assisted solutions
Measure learner readiness and adoption through assessments, exercises, and participant feedback
Support rollout, adoption, and ongoing education for Avenir products, enhancements, and future platform functionality.
Support training across Amadeus, Sabre, and Apollo during transition periods
Build and maintain proficiency in Amadeus and Sabre to support future-state training initiatives
Assist with internal delivery of GDS conversion training as ownership transitions from external vendors.
Monitor training effectiveness and operational impact through reporting and performance analysis
Conduct post-training evaluations and provide actionable insights to leadership
Continuously improve training content, delivery methods, and learning experiences based on feedback, trends, and business priorities
Track learner progress, completion rates, readiness, and overall program effectiveness
Maintain a strong, professional virtual presence in all training, meetings, and cross-functional sessions, including consistent on-camera engagement when delivering instruction or facilitating discussions
Effectively facilitate virtual and instructor-led sessions, adapting communication style to diverse global audiences and learning needs
Communicate complex concepts clearly and concisely, ensuring understanding and alignment cross teams and stakeholders
Build trust, credibility, and strong working relationships across global teams through consistent, transparent, and engaging communication
Foster active learner engagement and participation in both virtual and instructor-led environments