Trainer

MMC Group • East Hartford, CT

9d • Hybrid

About The Position

Shape the Success of High-Performing Teams Are you a dynamic trainer who thrives on helping others succeed? Do you enjoy developing engaging learning experiences, coaching employees to peak performance, and driving operational excellence? We are seeking an energetic and experienced Corporate Trainer to join our team. In this role, you will serve as a critical resource for employee development, delivering impactful training programs that support operational performance, customer service excellence, and continuous improvement initiatives within a fast-paced call center environment. Reporting directly to the Training Supervisor, you will act as a Subject Matter Expert across multiple operational functions while designing, developing, and delivering training programs that empower employees to achieve success. If you are passionate about learning and development, enjoy presenting to groups, and excel in both virtual and classroom settings, we want to hear from you.

Requirements

• Bachelor's Degree required
• Experience delivering both virtual and classroom-based training programs
• Experience designing, developing, and implementing training curricula
• Experience conducting training needs assessments and evaluating training effectiveness
• Experience creating and maintaining training documentation and instructional materials
• Experience supporting ongoing operational training programs
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Learning Management Systems (LMS)
• Virtual training platforms and collaboration tools

Nice To Haves

• Call center operations experience
• Government, public sector, healthcare, Medicaid, or CHIP program experience
• Experience with Learning Management Systems (LMS) and online training platforms
• Outstanding presentation and facilitation skills
• Strong verbal and written communication abilities
• Excellent interpersonal and relationship-building skills
• Strong analytical and critical thinking capabilities
• Ability to influence and engage diverse audiences
• Exceptional organizational and project management skills
• Strong coaching and mentoring abilities
• Flexibility and adaptability in a fast-changing environment
• Professionalism and confidence when presenting to groups

Responsibilities

• Deliver engaging remote and in-person training programs with enthusiasm and professionalism
• Facilitate new hire, operational, refresher, and remedial training sessions
• Conduct pre-testing, post-testing, classroom exercises, evaluations, and coaching activities
• Adapt training methods to meet the needs of diverse learning styles and audiences
• Design, develop, and maintain comprehensive training materials and processing guides
• Create and update operational manuals, policy guides, and training documentation
• Ensure training content aligns with business objectives, quality standards, and contractual requirements
• Evaluate training effectiveness and implement improvements based on results
• Partner with managers and supervisors to identify training opportunities and performance gaps
• Develop targeted coaching and refresher training initiatives for employees not meeting quality standards
• Support continuous improvement efforts focused on service levels, productivity, quality, and customer satisfaction
• Monitor employee performance trends and recommend training solutions
• Serve as a Subject Matter Expert (SME) across multiple operational areas
• Facilitate meetings with clients, business partners, managers, and operational teams
• Assist in identifying and resolving process, policy, and procedural challenges
• Support implementation of operational changes and system enhancements
• Track and report training metrics, trainee progress, and class performance
• Monitor training program effectiveness and provide recommendations to leadership
• Maintain accurate training records and documentation
• Ensure timely completion of assigned projects and deliverables

Benefits

• Competitive Pay at $22.66 per Hour
• Opportunity to Make a Direct Impact on Employee Success
• Collaborative and Supportive Team Environment
• Professional Development and Growth Opportunities
• Diverse Responsibilities in Training, Coaching, and Process Improvement
• Work with Leadership, Operations, and Client Partners
• health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level