Corporate Services Support Specialist

CDS Global•Dallas, TX

2d•Onsite

About The Position

As a Corporate Services Support Specialist, you will be a trusted first point of contact for internal users, resolving incidents and requests while helping employees stay productive in the office and working remotely. You will work with teams across the organization to diagnose issues, guide users, provision equipment and accounts, and identify opportunities to improve the support experience. Your work will help maintain reliable, secure and efficient technology services for the people who build and support our software solutions. This role is based on-site in Dallas.

Requirements

At least one year of experience in a service operations or service desk role in an enterprise or SaaS environment.
Ability to communicate professionally and effectively with peers, business partners, customers and senior leaders.
Strong troubleshooting skills with Windows 11 and macOS in an enterprise environment.
Working knowledge of Microsoft Intune, Microsoft Entra ID, endpoint compliance and multifactor authentication.
Basic ability to use PowerShell or another scripting language for troubleshooting and administrative automation.
Understanding of endpoint-security fundamentals, including encryption, patching, antivirus or EDR and secure configuration.
Proficiency troubleshooting networking and connectivity, including TCP/IP, DNS, HTTP, routing, VPN and Wi-Fi.
Experience supporting Microsoft Office, Microsoft Edge, Chrome and other third-party or in-house applications.
Experience installing and configuring desktop equipment and peripheral devices.
Familiarity with Active Directory and access-management operations.
Ability to learn new skills, prioritize competing requests and execute multiple tasks with consistent follow-through.
Understanding of service desk operations, including incident, problem, change and request processes and ITIL concepts.

Nice To Haves

Experience with ServiceNow in an IT service-management or service-operations role.
Experience with Healthcare industry HIPAA regulations. Similar regulated industry experience considered such as PCI and SOX.
Familiarity with Okta, Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Jamf and Microsoft 365 administration.
Relevant certifications such as Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), Jamf Certified Associate - Jamf Pro, Apple Device Support, CompTIA A+, CompTIA Network+, CompTIA Security+ or ITIL Foundation.

Responsibilities

Analyze, troubleshoot and resolve corporate user service desk tickets in a timely manner while maintaining appropriate documentation and service levels.
Investigate and resolve desktop operating-system, application and connectivity issues for Windows and Mac users.
Provision and support laptop computers using Microsoft Intune and Jamf, including installation and configuration of peripherals.
Provision and maintain user accounts in systems including Okta, Active Directory and Microsoft 365 in accordance with approvals and security standards.
Support Microsoft Intune, Microsoft 365 applications such as Teams, Exchange and SharePoint, and other corporate systems.
Support Microsoft Entra ID, multifactor authentication, conditional access, device-compliance policies and endpoint-security controls.
Troubleshoot networking and connectivity issues involving VPN and Wi-Fi.
Support printers, copiers, scanners, conference-room audiovisual systems, projectors and other office technology.
Document existing and new processes and systems in accordance with corporate standards.
Escalate complex issues appropriately and communicate status, impact and next steps to users and partner teams.
Look for opportunities to streamline and automate support processes and improve customer satisfaction.
Use PowerShell, Microsoft Graph or approved automation tools to streamline provisioning, troubleshooting, software deployment and reporting.
Maintain accurate asset, configuration and user records.