Corporate Roadside Assistance Representative - BILINGUAL

Canadian Tire Corporation•Toronto, ON

11d•Remote

About The Position

As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen. This is a remote position within Ontario. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario This is a bilingual role for a part-time position, English-only applicants are invited to apply if they meet all criteria. This is a part-time position with full-time training hours, Mon-Fri 8AM - 4PM. Our Roadside Assistance department is open 24 hours a day, 7 days a week. Workers can expect to be scheduled between the hours of 6AM to 11PM. We require flexible availability for this purpose.

Requirements

Customer focused, who go above and beyond to respond to the evolving needs of our customers
Solutions oriented and outcome focused, with a strong attention to detail
Team players with strong communications skills, who build relationships easily
Bilingual (English and French)
Must reside in Ontario
Criminal Background Check

Responsibilities

Respond to a wide variety of requests from Canadian Tire Roadside Assistance and Home Services customers such as dispatching a service provider to provide roadside assistance, general inquiries on membership benefits/product features, enrolment, etc. which ultimately will build loyalty to the Canadian Tire brand
Supporting with Triangle Rewards customers