Corporate Operations Manager

MVP SPORTSCLUBS • Grand Rapids, MI

1d • Onsite

About The Position

The Corporate Operations Manager provides enterprise-level operational oversight across all 5 MVP clubs, ensuring consistent standards, exceptional cleanliness, and high-quality member experience. Serving as a key connector between corporate leadership and club operations teams, by fostering open communication, accountability, and continuous improvement. The ideal candidate is highly organized, quality-focused, and collaborative. Highest level of success will come with maintaining a flexible schedule, including occasional early mornings, evenings, or weekends to support club operations, as needed. This position is based in the corporate office and a part of the Operational Department, reporting to the Vice President, Operations.

Requirements

• 3–5+ years of progressive experience in multi-site operations management, preferably in health clubs, hospitality, retail, or a service-based environment.
• Strong understanding and execution of operational excellence and attention to detail, specifically regarding quality control, facility operations, and cleaning standards.
• Proven ability to build positive working relationships with leadership teams and front-line team.
• Excellent problem-solving skills.
• Comfortable with administrative duties, reporting, and performance tracking.
• Ability to adapt to changing priorities and maintain flexibility in schedule.
• Strong communication and relationship-building skills.
• Accountability and follow-through.
• Member-focused decision-making.
• Coaching and collaborative leadership.
• Time management and adaptability.
• Bend, stoop, crouch, climb, stand, sit and turn/pivot, lift/lower, push, pull and carry up to 40 lbs.
• Perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of telephone.
• See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.

Responsibilities

• Establish, monitor, and enforce consistent operational and quality standards across all clubs specifically related to service desk and other member services related functions.
• Conduct routine audits and walkthroughs focused on cleanliness, safety, equipment condition, and overall facility presentation.
• Identify trends or recurring issues and develop corrective action plans in partnership with club leadership.
• Ensure clubs operate in compliance with company policies, procedures, and applicable regulations.
• Assist Safety Manager with tasks, as needed, including safety certification tracking, team training, and workplace injury and overall summer operational support included.
• Oversee cleaning programs, procedures, and schedules to ensure all clubs meet or exceed cleanliness expectations.
• Collaborate with club leaders and teams to continuously improve cleaning practices and products.
• Build out CompuClean to ensure consistency in tracking responsibilities and maintaining quality control across the brand.
• Evaluate cleaning vendors, supplies, and equipment for effectiveness and efficiency.
• Keep clubs on brand standard and evaluate when to make changes that impact the entire brand consistently.
• Support a culture of ownership and pride in facility appearance at all levels of the organization.
• Champion a member-first mindset by identifying operational improvements that enhance the overall club experience.
• Work closely with club operations leadership and front-line teams to align daily practices with member expectations and brand standards.
• Monitor MXM customer feedback platform to understand member concerns related to operations, cleanliness, or facility standards in a timely and professional manner.
• Use feedback, observation, and reporting to recommend improvements that drive member satisfaction and retention.
• Work with HR, Safety Manager and Club leadership to reinforce the standards of MVP Cares
• Maintain open, transparent, and collaborative communication with club operations leadership.
• Serve as a trusted operational partner and resource for Club Directors and department leaders by listening & learning and bringing recommended improvements to corporate leadership.
• Clearly communicate expectations, changes, and priorities from corporate leadership to club teams.
• Support leadership development by providing coaching, feedback, and guidance related to operations and standards.
• Become product lead for club operating software to assist with current club operations and troubleshooting, and work as the lead in any future operating system product evaluations.
• Through CompuClean, develop and maintain operational reports related to cleanliness, audits, inspections, and performance metrics.
• Daily oversight over MXM member feedback platform.
• Surface issues to appropriate parties.
• Track trends and make recommendations to corporate leadership.
• Run monthly and quarterly reporting and distribute awards.
• Recognize with praise where praise is earned.
• Track compliance, progress on action items, and operational trends across clubs.
• Provide monthly reporting to club leadership in order to keep accurate, up to date records.
• Provide clear, concise reporting to senior leadership with recommendations for improvement.
• Assist with documentation, SOP updates, and process standardization as needed.
• Maintain a flexible work schedule, including occasional mornings, evenings, or weekends based on business needs.
• Provide on-site support or fill-in coverage at clubs when required to maintain operational continuity.
• Travel between club locations regularly to ensure visibility, consistency, and relationship-building.

Benefits

• Complimentary club membership access for team member, spouse and dependent(s)
• 401k participation available after completing 6 months of service (must be 18 years of age)
• Access to Work-Space (must be 18 years of age)
• CPR trainings
• Complimentary use of Kid's Stuff (up to 2 hours per day)
• Discounts on select programming, retail and food + beverage
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long/short-term disability
• Generous personal time off policy
• Paid maternity leave
• Paid paternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed