Corporate Mortgage Loan Servicing Office Clerk

Glacier Bancorp, Inc.•Fairwood, WA

3d•Onsite

About The Position

The CRP MLSC Office Clerk is a part-time, temporary position that provides clerical and administrative support to the Mortgage Loan Servicing Center. This role helps keep daily office tasks organized, accurate, and moving efficiently so the MLSC team can continue supporting borrowers, division partners, and internal servicing functions. This is a Corporate position located in Spokane, WA. The Office Clerk will assist with requesting items from third parties, document handling, filing, data entry, support, and other administrative tasks as assigned.

Requirements

High School Diploma / GED
Microsoft Office (Word, Outlook, Excel, PowerPoint) experience
Strong attention to detail and ability to complete routine tasks accurately.
Ability to follow written and verbal instructions, ask questions when needed, and work independently after training.
Must have communication skills and ability to work well with team members and ask questions when additional guidance or clarification is needed.
Ability to maintain confidentiality when handling borrower, loan, and company information.
Willingness to learn mortgage servicing processes and support multiple areas of the MLSC team as needed.
Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Nice To Haves

Minimum of 1 year administrative, clerical, banking, mortgage, or customer service experience

Responsibilities

Provide general office support to the MLSC team, including special projects, backlog assistance, and other duties as assigned.
Assist with indexing, organizing, and filing loan servicing documents in accordance with department procedures.
Perform basic data entry and document tracking to help maintain accurate servicing records.
Review documents for completeness and route missing or unclear items to the appropriate MLSC team member for follow-up.
Help maintain electronic files to support audit readiness, record retention, and efficient department operations.
Assist other clerical tasks needed for servicing, escrow, customer service, loss mitigation, or investor reporting support.
Communicate clearly with team members and ask questions when additional guidance or clarification is needed.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.