Corporate IT Technician

AlignOps•Indianapolis, IN

1d•Hybrid

About The Position

AlignOps is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers’ expectations. AlignOps delivers operational tools to scale and grow the construction business. With powerful solutions that are configurable to meet the unique needs of our customers, AlignOps powers construction operations to increase productivity, improve safety, and deliver more profitable projects. As a technology partner, we transform operational data into a strategic asset that provides the visibility and control to make informed decisions that yield tangible results. We seek talented individuals who thrive in a dynamic, challenging, and rewarding work environment and emulate humility, drive, transparency, and customer service in everything they do. We are seeking an experienced IT Technician to serve as the operational owner of our IT environment. Reporting to the CISO, you will ensure secure, reliable technology operations for 250+ employees. You are expected to be a highly autonomous, customer-focused professional who maintains our security posture, proactively addresses operational issues, and delivers exceptional IT support. You will provide responsive technical support through virtual, phone, chat, and in-person interactions while delivering an exceptional employee experience.

Requirements

4+ years of combined post-secondary education and/or professional experience in a computer-related or IT field (e.g., 4 years of relevant experience, a 4-year degree, or a mix such as 1 year of college plus 3 years of experience).
Sound understanding of computer systems (i.e., hardware, software, networks, etc.)
Strong interpersonal skills and ability to effectively communicate with employees and contractors both local and remote.
Strong problem-solving, critical-thinking, and decision-making skills
Excellent attention to detail and follow-through.
Strong writing skills and ability to explain technical concepts in simple terms
Proven track record of managing multiple tasks simultaneously
Ability to work independently while meeting internal schedules and deadlines

Responsibilities

Manage help-desk tickets submitted via internal support ticket system, ensuring hardware and software requests are tracked through timely resolution.
Provide technical support to employees and troubleshoot hardware and/or software issues
Provide support and assistance for employees regarding IT issues through in-person, phone, email, Slack, and video conferencing
Communicate actions required and status updates to individuals, departments, or the entire organization when a broad or global issue arises.
Ensure reported issues are resolved in a timely manner, and escalate issues and recommended solutions to supervisor and appropriate stakeholders
Maintain accurate documentation of support requests, resolutions, system changes, and time entries within the ticketing system.
Maintain and prioritize the internal ticketing queue, ensuring critical issues are addressed immediately, and routine requests are managed efficiently within established SLAs
Ensure proper onboarding and offboarding of users in corporate software systems is completed in a timely manner
Regularly audit (e.g., quarterly) corporate software systems to confirm or revise user access
Maintain an accurate inventory of installed and cloud-based software assets for employees and contractors, generating reports as needed.
Administer the organization’s Mobile Device Management (MDM) software and provide end-user support for enrolled devices.
Ensure continuous deployment and health of EDR/SOC agents across all endpoints.
Conduct basic initial triage of alerts; escalate complex incidents
Inspect the use of technological equipment to ensure functionality
Procure approved hardware purchases following standardized procurement guidelines, install endpoint protection on devices, and ensure anti-virus/anti-malware/EDR endpoint security
Configure, deploy, maintain, and retire employee workstations, peripherals, and related hardware throughout the asset lifecycle.
Execute established IT security policies and procedures while serving as the primary point of contact for endpoint security compliance.
Monitor device compliance, remediate deviations where appropriate, and promptly escalate security issues.
Other duties as assigned