Corporate IT Support Engineer

Collectors • Plano, TX

3d • $30 - $40 • Onsite

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re looking for a Corporate IT Support Engineer to join our team to provide excellent system, network, applications, and technical support service to the company’s events and opening of new locations. This position is responsible for handling the computer asset management for events and new site openings and the installation and support of such events. We're looking for engineers who are ambitious, quick to learn, practical and outcome driven, and able to travel at least 50% of the time domestically and internationally. The Corp IT Support Engineer will work onsite at our Plano, TX location. Onsite Requirement: This role requires you to be onsite in the office 5 days per week.

Requirements

• Bachelor's degree in Computer Science, a related technical field, or IT certifications with equivalent practical experience
• 2 years of experience supporting Windows, Linux, Mac OS, networking, mobile, video conferencing, and/or voice technologies
• 2+ years of technical support experience in a large environment with a mix of onsite and remote users preferred
• Experience with a systematic problem solving approach, coupled with a sense of ownership and drive with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist
• Excellent customer service, organization, prioritization, multitasking, communication and leadership skills
• Candidates must be authorized to work in the United States.

Nice To Haves

• IT Professional certifications is a big plus (i.e. MCSE, MCSA, Cisco, AWS, Network+)
• 2+ years of Active Directory and Google Workspace/Office 365 experience is a big plus
• 2+ years of printer support (Zebra knowledge a plus)
• Experience with Okta SSO and/or user provisioning
• Knowledge of MDM (i.e. Intune, Jamf, Google MDM) is a plus
• Proven experience providing onsite IT support at remote sites or locations

Responsibilities

• Configure and install computer and network equipment as needed for events and local, move, add, changes projects
• Troubleshoot technical problems with LAN, WAN, WiFi and other systems.
• Support onsite and remote offices and shows with infrastructure issues
• Create and manage Active Directory / Okta / Google Workspace user accounts and groups
• Deploy, install desktop applications, and timely resolution of incidents and requests
• Manage and maintain physical security and AV equipment in conference rooms, and all hands space
• Provide after hours, on call support for end users on a rotational basis (required)
• Travel out of state to support operations in trade shows and remote offices (occasionally)
• Document all changes, modifications and troubleshooting in our ticketing system
• Timely resolution of all incidents and requests

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree