Corporate IT Systems Specialist

Reece Group

3d • $59,300 - $77,150 • Onsite

About The Position

The Corporate IT Support Specialist delivers high-quality technical support and operational excellence for Restaurant Support Center (RSC) Team Members, Executive Leadership, remote employees, and field-based users. This role is responsible for providing responsive end-user support, maintaining technology standards, managing IT assets, and ensuring a reliable and professional support experience across the organization. This position is ideal for a highly motivated, self-directed individual who takes ownership of problems, thrives in a fast-paced environment, and continuously develops new technical and operational skills. The successful candidate demonstrates professionalism, sound judgment, strong follow-through, and the ability to independently manage day-to-day support responsibilities with minimal supervision. The ideal candidate is resourceful, dependable, and motivated to continuously improve both technical knowledge and support processes.

Requirements

• High school diploma or GED required
• 2+ years of experience in an IT support, desktop support, or corporate technology support role preferred
• Experience supporting Windows and macOS environments preferred
• ITIL Foundations certification preferred
• Experience with Microsoft Intune preferred
• Experience with endpoint/system configuration management preferred
• Experience with IT asset management processes preferred
• Experience with ServiceNow or similar ITSM platforms preferred
• Experience supporting Executive/VIP users preferred
• Basic networking and Wi-Fi troubleshooting experience preferred
• Familiarity with endpoint security tools and cybersecurity best practices preferred
• Experience supporting AV and conference room technologies preferred
• Strong technical knowledge of laptops, desktops, Macs, tablets, mobile devices, and peripheral hardware
• Excellent customer service and end-user support skills
• Strong troubleshooting and problem-solving capabilities
• Ability to prioritize workload and manage multiple support requests effectively
• Strong organizational skills and attention to detail
• Professional presence and communication skills appropriate for supporting Executive Leadership and corporate users
• Ability to work collaboratively within a team environment
• Strong analytical thinking and decision-making skills
• Demonstrated ability to quickly learn new technologies, processes, and support models with limited direction
• Strong planning, coordination, and follow-up capabilities
• Customer-first mindset with a strong focus on user experience
• High level of accountability, ownership, and professionalism
• Adaptability and ability to perform effectively in a fast-paced environment
• Commitment to continuous improvement and operational excellence
• Windows PC Support
• macOS Support
• Active Directory
• Microsoft Azure / Entra ID
• ServiceNow
• Microsoft Teams
• Microsoft Exchange / Outlook
• Microsoft Office Suite
• BeyondTrust
• Microsoft Intune
• Wi-Fi and basic networking technologies
• Endpoint security and device management platforms
• Ability to lift and transport IT equipment up to 40 lbs.
• Ability to work onsite at the Restaurant Support Center as required
• Occasional after-hours, project-based, or emergency support may be required
• Ability to travel occasionally for support or project initiatives if needed

Responsibilities

• Provide technical support to RSC Team Members, remote users, and field personnel across Windows PCs, Macs, mobile devices, Teams Rooms, printers/copiers, and related technologies.
• Independently diagnose, troubleshoot, and resolve technical issues while maintaining a high level of professionalism and customer service.
• Take ownership of issues through completion and proactively identify recurring problems or opportunities for operational improvement.
• Configure, image, deploy, and reimage laptops and Macs to support onboarding, refreshes, and asset lifecycle management.
• Maintain IT equipment inventory and storage organization.
• Coordinate ordering, shipping, receiving, and tracking of IT assets.
• Follow up with locations and users to ensure timely return of equipment and assist with asset recovery processes.
• Ensure compliance with asset lifecycle and inventory management standards.
• Support additional IT initiatives, operational projects, after-hours support activities, and other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED