Corporate IT Support Technician
About The Position
The IT Support Technician provides first-level technical support for end users across both corporate offices and manufacturing facilities. This position is responsible for installing, maintaining, troubleshooting, and supporting desktop computers, mobile devices, printers, industrial workstations, scanners, and manufacturing technology used throughout the organization. The technician works directly with office personnel, plant operators, maintenance teams, engineering, and production leadership to ensure reliable operation of business and manufacturing systems. This role requires frequent work within active manufacturing environments and a strong commitment to safety, customer service, and operational excellence.
Requirements
- Associate degree in Information Technology or equivalent experience preferred.
- 2–5 years of Help Desk, Desktop Support, or Technical Support experience.
- Experience supporting manufacturing or industrial environments preferred.
- Experience supporting Windows operating systems and Google Workspace.
- Basic understanding of networking concepts, printers, mobile devices, and endpoint hardware.
- Ability to work independently while supporting multiple locations and shifting priorities.
Responsibilities
- Provide technical support for office personnel and manufacturing employees across multiple facilities.
- Diagnose and resolve hardware, software, network, and peripheral issues.
- Support shop floor workstations, industrial PCs, thin clients, barcode scanners, RF devices, label printers, and production terminals.
- Troubleshoot connectivity issues involving manufacturing equipment and industrial networks.
- Coordinate with Controls Engineering, Maintenance, and Operations to resolve technology issues impacting production.
- Assist with deployment and support of manufacturing applications, MES, ERP, quality, and production systems.
- Respond to production-critical issues with urgency to minimize manufacturing downtime.
- Install and maintain computers and IT equipment in industrial environments, including mills, melt shops, warehouses, maintenance shops, and office locations.
- Install and replace desktop computers, monitors, network devices, printers, and related hardware.
- Assist with network troubleshooting, wireless connectivity, and basic infrastructure support.
- Support conference room technology, audio/video equipment, and collaboration tools.
- Maintain IT asset inventory and equipment lifecycle records.
- Support Google Workspace including Gmail, Calendar, Drive, Meet, Docs, Sheets, and related collaboration tools.
- Assist users during technology rollouts and software upgrades.
- Support Microsoft Office applications and business software as required.
- Deliver exceptional customer service while maintaining a positive and professional attitude.
- Accurately document incidents, requests, and resolutions within the IT ticketing system.
- Prioritize support requests based on business impact and production requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
