IT Support Technician
About The Position
This role at Lunar Energy will be varied and exciting, working alongside both a local and international team. The ideal candidate will be personable, conscientious, curious by nature, and willing to take the initiative to resolve issues either before they occur or in short order to prevent them from escalating. Lunar Energy was founded to transition homes to 100% clean energy—making our electricity greener, our air cleaner and our energy more safe, secure and reliable for all. We’re a fast-growing, global company building the world’s best clean energy products to electrify all homes and connect communities to form clean, resilient virtual power plants.
Requirements
- Excellent communication skills, with the ability to talk and present to a range of audiences
- Ability to strive for an excellent customer experience while driving results
- Excellent attention to detail and a methodical approach
- A passion for creating solutions with a positive attitude to change
- The ability to work under pressure on multiple projects within your project timeframes
- Excellent analytical skills and an informed, evidence-based approach
- macOS and Windows device support & management
- Familiarity with Google Workspace & Slack
- Familiarity with MDM solutions
- Network troubleshooting - DHCP, DNS, VLANs, VPNs
- Familiarity with Atlassian suite (Jira, Confluence, etc)
- Okta administration
- Scripting (Python, Bash, Powershell)
- Azure AD
- Kandji
- Intune/Endpoint Manager
Responsibilities
- Provide 1st/2nd line support to colleagues concerning issues with their devices or using any of the company’s SaaS platforms
- Procure equipment for new hires, provision accounts, or handle employee on/off-boarding
- Identify issues with and optimize IT processes
- Use AI tools to speed up troubleshooting, automate repetitive tasks, and streamline documentation
- Ensure smooth delivery and operation of IT services by monitoring system performance
- Research and recommend new products or services
- Day-to-day user support
- Office systems support (video conferencing, room booking, access control, media systems)
- User onboarding/offboarding and basic training
- Documentation of new and existing platforms & processes
- Problem determination of network and connectivity issues
- Device procurement for various types of service requests
- Monitoring of endpoint management and security tools, proactively remediating issues
- Maintaining an inventory process, maintaining storage cleanliness
- Various projects to streamline all the above, automate processes, improve security etc
Benefits
- Competitive base pay
- Opportunity to become Lunar shareholders by getting equity in a fast-growing company and participating in our employee stock program
- Medical, dental, and vision insurance for employees and dependents
- Flexible Paid Time Off plus 10 paid holidays
- Tax deferred 401(k) plan
- Paid parental leave for all full time employees including 12 weeks paid parental leave for the birthing mother and 6 weeks paid parental leave for the non-birthing parent
- Subsidized EV charging and pre-tax commuter benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
